[Resolved]  Tikona — No internet - New installation

Address:

Pune, Maharashtra

Dear Mr. Nair,

Myself Kailash Poddar from Nigdi, Pune a new user of TIKONA BROADBAND bearing account id : [protected].

I had called up Mr. Vikram ([protected]) and he gave us a form which we duly filled and gave a cheque of Rs: 3300 on 1st Of July'2012 at Nigdi,

Pradhikaran, Pune. I was been told that the connection will be installed within 3 days after cheque being cleared. However after 10000 follow ups

with this guy and some area manager named Mr. Prasad ([protected]) who apparently sitting at office dosen't receive calls and says i am unwell

and on bed, finally the connection was installed on 10th July 2012 around 4:00 pm IST. The internet connection worked for 30 minutes after that

and since then till the time i am mailing you the connection is not restored ?

I waited on 10th of July 2012 for 2 hours and finally raised a Ticket on your help line [protected]. The ticket number is 1/[protected]. The engineers and customer

care executives repeat the same script "We are arranging a urgent engineer and he should be there in a few hours". I asked the approximate resolution time

and one of your executive said 48 hours. The engineer for some reason i am assuming is still travelling from MAHAPE to PUNE to resolve my query as i guess

you don't have local support. You can pull the recordings and analyze yourself of all my calls.

With all respect towards your position and Tikona, i myself being a technical person and having industry exposure working with various ISP's, NOCs and have

used almost all the services like broadband , ILL, PRI, IPLC but havent been part of this kind of helpless frustration and worst service.

There is zero customer service, no escalation matrix, I have got your email Id after 3 days of frustrating follow ups and pestering Mr.Vikram.

So could you please take this as a request or notice. Tikona can give me in writing on their letter head and duly signed that we are unable to provide uptime

and service in your area hence we are giving back your paid money and i can assure you no legal action will be taken from my end further. Failing to resolve

my query (ticket no : 1/[protected]), i will be compelled to take stern action against Tikona as i have paid for my services and been cheated.

Thanks & Regards
Kailash Poddar

+[protected]