[Resolved]  Tikona — No Internet Speed

Address:

Pune, Maharashtra

I have bought a new connection of TIKONA BroadBand in Pune on 11-Dec-2012. Your engineer came and given me a fabolous speed demo of 1800/1900 kbps. I was totally impressed and got the same speed that i want but after activating my account i am just receiving a average speed of 300-500 kbps which is extreamly unexpected. On[protected] i called the service person (who called me at installation time) and he said we can not do anything in speed related issues, first you have to log a complaint and customer care will resolve the issue. Then i logged my complaint to your customer care no [protected] and they assure me to resolve this issue within 24 hours. After waiting of 48 Hours i called again to customer care and agian they are asking for 24 hours more.

And after 5 months of connection i am continous complainting on customer care help line no and also sending mail to j.[protected]@tikona.in and [protected]@tikona.in but no solution is provided.

Please let me know i can i go for legal against TIKONA.


Regards !

Chandrakant
[protected]