[Resolved] Tikona — Payment paid; however no Service provided | |||
I started using TIKONA connection - [protected] about more than year ago. It was expire on Feb 2012 and i had followed up with TIKONA customer care as well as online; however nobody confirmed next steps for extending beyond. On a Fine day , TIKONA sales representative came for new connection and I have highlighted to him that I had TIKONA connection in past; however i want to extend same connection. He has confirmed me that previous connection has been expired and you cannot extend. He has recommended to me for new connection. He also mentioned to me that you can have new connection in your name due to system problem and pushed me to get new connection on my wife's name. New connection details: [protected] I started using new connection is March onwards within month TIKONA presented me extension fees for [protected] (previous account). I had provided completed details to customer care and mentioned to them that TIKONA has provided me new connection for same. TIKONA has threatened me to pay mentioned bill else they will take legal action against me. Based on mentioned legal action threat, I paid bill in Jul 2012. On Payment of bill, I had requested them to provide service for paid bill; however no response from TIKONA to resolve mentioned issue in last 15 days. They have not provided Instrument to make connection as previous instrument is used for new connection. I’m looking forward for your help to resolve mentioned point. This can be considered as Business Fraud. Was this information helpful? | |||
Dec 25, 2016 Complaint marked as Resolved Verified Support Jul 31, 2012 Tikona Digital Networks Customer Care's response "Hello Sir, We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better. Thank You, Tikona Services" Verified Support Jan 11, 2013 Tikona Digital Networks Customer Care's response Dear Mr. Pathan, We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. As per conversation with you on 31st July 2012, We would like to inform you that the amount of Rs. 3, 953.89/- will get transfer to your New Account ([protected]) once the old account ([protected]) gets terminated. However we are waiting for your confirmation from your end so that we can process for termination of your old account. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards, Rahbar Khan. Tikona services. | |||
 3 Comments | |||
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yes ..this is right place to complain...i found all sufferer here...
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Tikona Digital Networks — Service not provided after payment
Hi, My name is Arun Chiluveru. I have paid Rs.1985 for an internet connection on Oct 30th 2010. As per the agent, they are supposed to provide the connection within 2 days. However, till date they haven't provided me with a connection. This did not get solved in spite of customer care several time, I have also contacted the agent that collected the money and gave me a receipt. Can something be done about this? Is this the right place to complain?