[Resolved]  Tikona — Requested For Cancellation But Not Cancelling

Address:

Pune, Maharashtra

I have requested for re-installation of my connection to my new flat on 31 Dec 11. And I got request to send the Scan Copy of my New address proof, which has been send to [protected]@tikona.in on 31st Dec 11. I also got the Service request no:[protected]. They didnt bother provide me the service in the stipulated time frame of 7days. On 8th Jan 12 I have requested for Cancellation or suspension of my account through email & call & got service request no>[protected] & I got the email stating that my account has been suspended from [protected]@tikona.com & they stated that I have to return CPE within 7 days after their executive will contact me. since now no one from Tikona has been contacted and not even my connection cancelled. that means they are using my connection to gain rent (as it prorata base) and purposely not solving it.
again i called their customer care toll free no.[protected] & trying to know the exact status of my 2 complaints with the both service request number but they informed me that their representative will contact me to my phone on this regards & till now no one has been contacted me.