[Resolved] Tikona — getting very poor speed/ horrible customer care/need refund | |||
Dear Sir/Mam, I had taken the Tikona BroadBand connection on 27th of jan (User Name [protected]). they had taken the installation charges and advance rental. they promised 2mbps speed till 6 gb and later 256 kbps. i had never recieved a downloading speed higher than 12 kbps. Condition is that i am not able to do the chatting on gmail. forget about watching any video on youtube. when I complained regarding this, no one turned up. on three continous complaints i received a call from them, but they said speed is ok, their speed test shows so. My question is what enduser has to do with the speed test. I need speed If I am not getting the speed then what is the use. To make the matter worst they promised to send a technician to resolve it, i waited for him, but no one turned up, spoiling my weekend. Now today I again recieved the call from the customer care and then she started from scratch. and these people keep on arguing that speed test is ok. I really feel like cheated. Please do help me to get my money back. Thanks, Akhil Agarwal [protected] Was this information helpful? | |||
Nov 27, 2016 Complaint marked as Resolved Verified Support Feb 20, 2012 Tikona Digital Networks Customer Care's response HiThank you for your mail, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours. Regards Tikona Services Verified Support Feb 20, 2012 Tikona Digital Networks Customer Care's response HiAs per your request for Slow Speed, We have gone through the details, and from you Tikona ID 11.449 GB usage is done till date hence according to your Plan after 6 GB the speed will get down, as per company Policy Regards, Tikona Services Verified Support Feb 21, 2012 Tikona Digital Networks Customer Care's response HiAs per your request for Slow speed issue, our team has gone through the details and as per there update there is very heavy usage from your TIKONA ID, that is 11.44 GB usage in 20 days. And according to your plan 2 Mbps speed will be till 6 GB after that the speed will get lower. User id:-[protected], Name:- AKHIL AGARWAL Regards, Tikons Services | |||
 4 Comments | |||
Comments
"Hi folks, I am Ramesh Chakrabarty from Coimbatore. Recently I had some problems with my Tikona broadband connection, because I was simply not able to access the internet at all, so I called up Tikona customer care. The customer care executives were really courteous and assured me that the problem would be resolved within 2 days. And within 2 days, the Tikona guys came over to my place and resolved the issue and also apologized for the connectivity issue. I am really proud to be a Tikona customer."
Reply
Thanks for the reply.
I do agree that speed will go down. and as per plan it should be 256 kbps. Just answer the below question now in yes or no format.
1) Does 256 kbps is too slow that one buffering of a song in youtube take more than 30 min.,
2) Does 256 kbps is too slow that sometimes that chatting option in gmail gets disabled saying speed is too slow to support chatting.
3) Does 256 kbps is too slow that if two sites are open then opening 3rd site will frustrate you so much that you wish to scream at Tikona and finally shut down the system.
4) Does 256 kbps is too slow that an attempt to download 100 MB of data shows remaining time as 2-3 hrs and after 30 mins, it is closed due to time out error.
if the answer to above question id YES than thanks a ton to your valuable services and if the answer is NO then thanks for finally understanding my problem. and I even know the reply that you people are going to give you.
" Can you please test the Tikona Speed Test "
then answer is yes. i did several of time. it shows more than 256 Kbps but still I am facing the above 4 problems.
Now I know your next reply.
"Sir. Speed test is ok, as per your plan you had already used more than 10 GB of data, so now speed will be 256 only".
SO MY DEAR FRIEND, its like a deadlock, their are now few probablities that i can understand.
1) You people do not understand English.
2) You people are trained with 3 answers only.
a) " Can you please test the Tikona Speed Test "
b) "Sir. Speed test is ok, as per your plan you had already used more than 10 GB of data, so now speed will be 256 only".
c) "we will send a test Engineer
But the outcome is no one turns up, neither the issue gets resolved. Only the same shameless replies. Please confirm if my above 4 problems can be rectified with the 256 Kbps speed or not.
If not i would like to discontinue with Tikona and demanding my installation fees back.
Thanks,
TRUELY UNSATISFIED CUSTOMER
Akhil Agarwal,
[protected]
I do agree that speed will go down. and as per plan it should be 256 kbps. Just answer the below question now in yes or no format.
1) Does 256 kbps is too slow that one buffering of a song in youtube take more than 30 min.,
2) Does 256 kbps is too slow that sometimes that chatting option in gmail gets disabled saying speed is too slow to support chatting.
3) Does 256 kbps is too slow that if two sites are open then opening 3rd site will frustrate you so much that you wish to scream at Tikona and finally shut down the system.
4) Does 256 kbps is too slow that an attempt to download 100 MB of data shows remaining time as 2-3 hrs and after 30 mins, it is closed due to time out error.
if the answer to above question id YES than thanks a ton to your valuable services and if the answer is NO then thanks for finally understanding my problem. and I even know the reply that you people are going to give you.
" Can you please test the Tikona Speed Test "
then answer is yes. i did several of time. it shows more than 256 Kbps but still I am facing the above 4 problems.
Now I know your next reply.
"Sir. Speed test is ok, as per your plan you had already used more than 10 GB of data, so now speed will be 256 only".
SO MY DEAR FRIEND, its like a deadlock, their are now few probablities that i can understand.
1) You people do not understand English.
2) You people are trained with 3 answers only.
a) " Can you please test the Tikona Speed Test "
b) "Sir. Speed test is ok, as per your plan you had already used more than 10 GB of data, so now speed will be 256 only".
c) "we will send a test Engineer
But the outcome is no one turns up, neither the issue gets resolved. Only the same shameless replies. Please confirm if my above 4 problems can be rectified with the 256 Kbps speed or not.
If not i would like to discontinue with Tikona and demanding my installation fees back.
Thanks,
TRUELY UNSATISFIED CUSTOMER
Akhil Agarwal,
[protected]
Hi Akhil,
I agree with you. Even if your speed is 256kbps you should get at least 25-30kbps( ideally 32kbps -256/8 ). With this speed you should be able to download 80-90Mbs in an hour (ideally 112.5Mb (32 X 60 X 60)/1024). And this should be sufficient to Gmail chat. I'm not sure about YouTube song although.
Still I will suggest to get used to these things. as we are proud citizens of India. Aren't we ..?
(Which is 20 years behind in technology.)
I agree with you. Even if your speed is 256kbps you should get at least 25-30kbps( ideally 32kbps -256/8 ). With this speed you should be able to download 80-90Mbs in an hour (ideally 112.5Mb (32 X 60 X 60)/1024). And this should be sufficient to Gmail chat. I'm not sure about YouTube song although.
Still I will suggest to get used to these things. as we are proud citizens of India. Aren't we ..?
(Which is 20 years behind in technology.)
My speed should be 2mb and now it's below 256kb and is not stable . my user id is [protected] do something at once i need speed
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