[Resolved]  Tikona — : Refund of my amount of Rs. 3300=00 collected by Tikona Digital representative by be-fooling, cheating and wrong promise.

Address:

Central Delhi, Delhi

1. I requested Tikona representative Mr. Sunil Choudhary (Mobile No. [protected]) for installation of broadband connection at my residence on 03/03/2012. Accordingly Mr. Sunil Choudhary visited my home on 03/03/2012 and collected Rs. 3300=00 in cash and application form duly filled in No. [protected] for installation of broadband. I was in urgent need for broadband and Mr. Sunil Choudhary promised me to install it by 06/03/2012. The Sales executive Id given by Mr. Choudhary was:[protected].
2. But nobody came to install the broad band connection on 6/3/2012. And Mr. Choudhary didn’t pick up my call. On continuously calling, He picked up my call on 7/3/2012 and promised me to install by afternoon of 7/3/2012. Again in evening I called him then he again told me to install by 8pm and told me that our installation engineer is on the way. But nobody came on that day.
3. Again on 9/3/2012, I called Mr. Choudhary for early installation as he promised to install it by 12.30 PM. But no result. Again at 2.30 PM I called him again and he showed his inability to install and gave Mobile no. of his boss Mr. Arvind (No. [protected]) for further talk.
4. Then I called Mr. Arvind, and he promised me to install it by 7 PM on 9/3/2012. I also requested him that I applied to Tikona on the basis promise by Mr. Choudhary of early installation by 6/3/2012 as I was in urgent need. I also requested him that Tikona personnels are befooling me by means of false promises and I have been feeling cheated by TDN and I do not require this service if not installed by 9/3/2012. But he assured and promised me for installation of connection by 7 PM on 9/3/2012. But again no person came to install. Again I called Mr. Arvind, he told me that person is on the way to to install. But no person came till night. I called Mr. Arvind at 10 PM and asked him to refund my money immediately and he assured for that also.
5. In the morning at 10AM on 10/3/2012, I called Mr. Sunil Choudhary regarding my status, he told me that He has requested for cancellation for my connection. Then I asked him to refund my money of Rs. 3300=00 immediately and now nobody is picking up my phone call.
In view of above circumstances, Tikona Digital network Co.(TDN) is fraud Co. and cheating people by taking advance payment and having a very poor service. I requested Tikona Digital Network Ltd on 11/3/2012 by e-mail on [protected]@tikona.in, [protected]@tikona.in, and nagesh.[protected]@tikona.in to refund my money of Rs 3300=00 as TDN has cheated me and extracted money by false promises, by cheating and be-fooling me .
On inquiry at customer care No. [protected] on 12/3/2012, I was told that your amount will be refunded within 30 days as per policy of Co. I again contacted the TDN customer care No on today i.e. on 16/04/2012 i.e.after 37 days and TDN representative told me that now amount will be refunded after 40 days from 16/4/2012. Moreover reply was not satisfactory and firm. It seems that TDN has cheated me
Therefore Tikona Digital Network (TDN) should refund my amount of Rs. 3300=00 along with interest.
Moreover I request all not to deal the TDN as it is a farud co.and cheating customers by taking advance payment.


Chandra Mohan Sharma
A-3/4, M.S. Flats
Peshwa Road
New Delhi-110001
Mobile No. [protected]