[Resolved] Tikona — Tikona Cheating plans : Complaint Number [protected] | |||
Hi Team , This Mahendra Kumar Sahoo, having tikona user ID [protected]. I got a new connection under the plan ADULQ512K from the agent name Ashok with registered mobile no [protected]. I have asked the sales man about the fais usage policy of the plan repeatedly . I was informed that the speed 512kbps will be there right from the first day of installation till the last day of plan completion. So keeping this in mind I have consumed the 27GB in the first 15 days of my installation. Now the speed is now fluctuating with an average 0f 130 kbps. When I have inquired for the same in the customer care what I came to know about the fair usage policy and all. I just wanted to raise the concern that in the fair usage policy in the plan itself there is a row saying the fair usage details , but in the case of ADULQ512K not only there is any * mentioned in the side nor the fair usage row is their. This is clearly a cheat policy Tikona is providing. I think that the tikona sales person's are being trained to do so also ie not to disclose the hidden cheating policy details even if they are asked several times. Please take the issue into consideration and resume my normal speed that I was promised. . I have raised a complain regarding the same and the complain number is [protected] I will be available on [protected] Was this information helpful? | |||
Nov 21, 2016 Complaint marked as Resolved Verified Support May 30, 2012 Tikona Digital Networks Customer Care's response Hello Sir We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Jun 01, 2012 Tikona Digital Networks Customer Care's response Dear CustomerWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, User id:- [protected] and mobile number which is mentioned is not registered with Tikona. Please check same and provide correct user id or registered mobile number. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services | |||
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same happened with me
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