[Resolved]  Tikona — Tikona- terrible service

Address:

Bangalore, Karnataka

I want to get rid of Tikona connection because of their extremely unprofessional attitude. Below is the email I wrote to their Appeliate authority -

Because of the unprofessional attitude of Tikona executives and resultant harassment, I want to disconnect Tikona services.

1. It took Tikona 3 weeks to setup the connection, despite numerous calls and emails.
2. It Tikona another 2 weeks to send a technical team member to setup the wifi router, again despite numerous calls and emails.
3. The technical team was not able to setup the wifi, when I called customer support to have my wifi amount refunded, my phone was disconnected twice after keeping me on hold for 15 mins (as mentioned in my previous email).
4. In one of my previous emails, I had also informed you that I keep on getting calls for Tikona collection agents asking me to pay unpaid amount, even though nothing is due from my side.

As a result of this extremely unprofessional attitude, I can no longer go ahead with Tikona. Please refund all the money that I have paid so far (including installation charges), you can deduct the pro-rate rent for the number of days I have used the Tikona service.
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In reply to this email, S.Nair (Tikona Appeliate authority) send me an email saying that Tikona has recieved my payment (is that in any way related??). On top of it they tell blatant lies saying that you are not reachable on phone, I am pretty sure that I'm reachable on phone and no one Tikona ever called.

Any suggestions what to do next?