[Resolved]  Tikona Wi-bro Services — No action taken against change of address request

Address:

Mumbai City, Maharashtra

I am a customer of Tikona Wi-Bro services.
My subscriber id is [protected]
I have shifted from my old address in Pune to Mumbai recently.
When I shifted I contacted the custmer care and asked for disconnection of my connection. They suggested me that I need not disconnect my present connection and that I can use the same in Mumbai.
As per the advice of the customer care executive I sent a mail to [protected]@tikona.in with the scan of my present address proof on 14th Novermber 2011.
On 15th November 2011, i received a mail from Vikas P from tikona customer care informing me that the request has been registered with the docket number 1-[protected] and that the concerned department will get in touch with me within 48 hours. When I got no response for 72 hours, I called the customer care on 18th November 2011 and spoke to Mr Yogesh
He informed me that a service execeutive will call me within 48 hours and that his supervisor will call me within 2 hours. None of which happened. The earlier docket was closed with no explaination and a new one 1-[protected] was opened without informing me. Again no response wsa received. On 21st November 2011 I called the customer care and I was informed that the action will be taken within 24 hours.
I also sent a mail to the nodal officer maharastra at nodal.[protected]@tikona.in to inform him about the situation. I got a call from Mr. Sachin at the nodal office and he said that he has concerned the request to the concerned department with docket id 1-[protected] and that there would be a response from the depeartment on an immediate basis. When again there was no response I sent another mail to the nodal officer on 22nd November and also called the nodal office.
I talked to Ms. Amritha at the nodal office and she said that action will be taken within 24 hours. The earlier docket was closed and another docket was regiestered 1-[protected]. Till now no calls have been received and none of the customer care officials are doing anything but raising dockets and closing them without any explaination.
Due to the mistake of the customer care I also have to pay the bill for services without getting any internet connection.
Please look into this matter and I request tikona to give me an explaination for the closed dockets and disregard to customer service.
Thanks and Regards,
Arjun Ankathil