[Resolved]  Tikona Wi Bro — Tikona Cheated me

Address:

Karnataka

Hi,

I applied for Tikona Broadband connection on June, 2 2012 by paying cash Rs. 2000 and got it installed on June 7 , 2012.

Before i applied for a connection, one marketing executive came to my home (Anil, sales executive ID [protected]).
He promised me three things:

1. That I will get a WI-Fi router on rental basis for Rs. 75 per month rental.

2. That Installation security Rs. 500 is refundable.

3. That i will get constant speed (512 kbps) the entire day (No Fair Usage policy and no server down time).

Also customer care people confirmed the above things.

Response after connection

1. After installation i am not able to browse internet on phone because he didn't provide me Wi-Fi Router. On being asked, he replied that our policy has been changed. When i asked him that why didn’t you tell me at the time of giving connection, then he agreed to give me Wi-Fi router .but he said that, at this time we don't have WI-FI router in stock.
After some days when I again asked him for Wi-Fi router, he completely refused me. When i said that i will make a complaint against you, he replied,” I don’t bother”.
At the time of paying Rs 2000, i clearly told him that mostly i have to use internet in my mobile device, which is not possible without Wi-Fi Router.

2. After some when asked for disconnection, customer care told me that installation charges are non refundable.

3. Apart from that when i have to use internet using Ethernet cable (mostly in the night time 9-10 pm) internet never works. On being made a complaint to the customer care, they sent an executive to fix the problem but He told me that in the night time, when server is down, internet will not work.

After few days (on june 24, 2012) internet speed permanently got reduced to 256kbps. On being asked, the technical customer care replied that there is a fare usage policy after some data usage.

But before getting connection, i asked from customer care several times if there is some fair usage policy. They replied that this plan is unlimited plan with no fair usage policy.(i have a call recording also)


Here i am thinking that i have been cheated everywhere.

Tikona charged me Rs. 2000 for nothing in return. I have a cluster of wires, nothing more than that.

Kindly take a strict action against Tikona and make them refund my full money back (Rs. 2000). And also take a strict action against Mr.Anil (Exe Id- [protected]).


Thanks,
-Mohit
Tikona User Id:[protected]
Phone No. [protected]
Email Id : [protected]@live.in
City: Bangalore