[Resolved]  Tikona Wibro — Disconnection Not Accepted

Address:

Ghaziabad, Uttar Pradesh

I had a Tikona connection # [protected] facilitated by Mr Rahul - Mobile No. [protected] on behalf of Tikona. It was working fine for 3-4 months when one day I found that RWA of my society has removed the Tikona access point from my building. I informed the same to Tikona and was given complaint no. 1-[protected] (23/02). However, after several followups, I got to know that the connection is not being suspended as they always mis-understand my problem or dis-connect my phone.

I called the sales person Rahul and he told me he was aware of the issue so he can help.

He offered me to take a fresh connection in the name of my wife and pay another Rs 1300 to him (whereas the outstanding of my previous bill was Rs 624 only for January). I agreed and on 29th February I got another connection [protected]. He told me NOT to pay the last bills in conenction no. [protected] as he is recovering the instruments and confirming disconnections due to interrupted service (I've the receipt of Rs 1300 paid to him).

However, this never worked, the internet was too slow or frequently disconnecting. When I called Rahul again, he refused to help and told me to call #[protected] and get help from customer care.. The story started again.. and this time I sent emails for conformation on disconnection. This time, I was given multiple request ids everytime I called or dropped email:

for ex:

1-[protected]
1-[protected]

This is the email I got from them:

[protected][protected]
Dear Ms. <my wife's name>,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform you that, your disconnection request is in progress and has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Victor.P.C
Tikona Care
W: www.tikona.in
[protected][protected][protected]

However, till date, I'm receiving SMS from Tikona to pay bills or calls from their recovery agents. Please help me, I've over paid them and still facing harassment for service not provided to me, I don't want the money but atleast they should not call me.

Thanks
Jatin