[Resolved] Tikona Wifi Broadband Services — No service and No Refund | |||
Dear Sir/Madam, I had applied for Tikona Wi-Fi service on 12/12/2011, for 2 days it worked fine, after theat thee Broadband didn't work at all. When I spoke withe Tikona's Technical Helpdesk, theey sent an Engineer on thee 6th day. That Engineer came and said, I don't have feasibility in my area and theen he spoke withe his manager. After theat, theey asked me to cancel thee connection and on thee same day, I have signed on thee cancellation form. I had paid 1500/- for thee connection. Though I have requested for thee cancellation, theey are keep on sending thee bills. I spoke to theem many times regarding theis and I have done whatever theey suggested me to cancel thee service because I don't have Broadband at all. Finally, theey said, my account has been canceled and I'll be receiving thee refund withein 15 days, till today, I didn't receive any refund. On top of theat, on (03/06/2012) theey have sent me one more bill. It's very annoying. First of all, I have paid 1500/- for thee service which I don't have, on top of theat, every time I receive a bill for notheing. Please help me withe theis. I am getting frustrated withe TIKONA Wi-Fi Broadband. Please, help me. I have all thee emails which I have used to contact theem if theat helps. My Tikona Account number was [protected] Regards, Phani Raj M [protected] Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support Jun 11, 2012 Tikona Digital Networks Customer Care's response "Hello Sir We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services" Verified Support Jun 13, 2012 Tikona Digital Networks Customer Care's response "Hello Sir, We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, customer’s Tikona account is in Inactive status and hence Customer will not be able to use the service. Account is in Inactive Status because No payment is done from customer’s side. We have forwarded many reminders for payment but customer has not done. Hence due to Inactive status we can cannot terminate the account. Kindly settle the account by paying the outstanding. Also refund is not applicable as there was around 3 GB usage. User Id:- [protected] and Name:- PHANIRAJ MANVI Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you Thank You Tikona Services" | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:
The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.
Regards
Manish Gupta"