Hi I a resident of Gurgaon using internet of some company named Youtelecom. From past few days some marketing executives are visiting the houses saying that they are from Youtelecom and asking for payment to change the plan to Wifi. But when I call to Youtelecom they says that they don't have any wifi connection. One of my relative told that these guys are from Tikona company and selling connections in the name of Youtelecom saying that youtelecom and tikona are same. Pls be careful this can happen with anyone.
Yes I strongly agree with this. I think Tikona guys are taking benifit of youtel. I know Youtel and Tikona are totaly different company. I used tikona in sec 56 worst service. At the time of cheking connectivity tikona people show the speed of 600 kbps but once you pay the speed reaches to 6 kbps mind blowing speed in the world. Then you Keep calling tikona people and they will repeatdly says that this is signle problem, signale is weak sir, we are doing our best sir. But they will do nothing just wait and watch
Guys, we need to be educated. Now one can make fool of us. Now goy of a reputed company would approach like a thug. So stop spreading the false stories. If you are not satisfied with the services of your service provider dont bad mouth other internet service providers who are doing good.
If you use internet arent you that much educated whom to trust and whom not to. Bad mouthing not only harms the brand image of other company but also the efforts of entreprenuers.
regadin to tikona wi-fi services
i am activate the tikona wi-fi sevices and then accoding to sales ex.connecting is not start right time, i make so much call to tikona office and they start the ethernet not wi-fi connection
yestarday i make a call to tikona eng.there response is fritaly you make a complain to tikona head office and then i help you
sir help me
these peoples are so lazy that i got my connection after 12 of payment
and to get user id and password they took nearly 2 dayes.According to
my plan the speed shoud be 300 kbps bt they provided us a speed that
was 75 kbps to arround 150 kbps.
this is the worst service i have ever got, the contact center supervisor are always busy in meeting or with some other work they are so busy that they never come over the phone when asked for the supervisor and i am tired of calling them, the rep keeps on hold and speaks to the supervisor and gets back to me but the supervisor will not, very busy supervisor either with loads of work or no work..how much ever you request them they will never come over the phone i think so there is only one supervisor or none????..the same verbiage is used repeatedly supervisor is busy he cant come...Hmmm we should take some strict action against them and even the reps drop the calls ...
DO NOT TAKE TIKONA WIFI EVER.
When I first inquired about Tikona Wifi, they rushed to give me a hurried, instant connection within a day. Looks like they are in a hurry to grab customers for their sub-standard service. Also, they had told me that it was a fixed cost of 600 per month plus 75 for wireless (it never works on wireless anyway so that's pointless). But on my first bill, they charged me Rs. 500 again for installation (which I had already paid) and also charged an extra 386 for antivirus and plan charges, which they conveniently omitted to tell me when I got the connection - even though I specifically confirmed monthly expenses with them.
I have asked them several times from the first week onwards to discontinue the service because the network is always down and the speed is extremely slow, but they have not. I have lost business and clients because of this pathetic service and I don't intend to pay their bill or continue with their service.
I would not recommend them to anyone. Beware of this company and its false promises.
Tikona is the worst service i have never seen before, it is the fucking network, bloody idiot employees in tilona, instesd on TIkona DIgital Network pls change it to TIkona Fucking Network, you bloody fuckers TIkona.
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works
If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.
However, I still liked their practice of disconnecting the connection and then sending the bill.
Hi guys iam a user of the world"s Worst and wold's Top 1 (from last) net Thats 1 n only TIKONA. Which is Hispeed in words but not in net. Not only marketing people but also the customer care people are als o FRAUDS.
this is ch.penchala prasad from wadagaonsheri, pune and my customer id is 1103898578.
i have given a complaint regarding my service that i was not able to connect to the internet on 30-06-2011 at 7:40PM and your customer care executive registered my complaint and gave me a complaint number "1-1861508956".
i have waited for 3 days i.e, 1-07-2011, 2-07-2011 and 3-07-2011 for the service engineer, but the service engineer didn`t came. again on 3-07-2011 at 10:30 AM today morning i have called the customer care and gave another complaint regarding my internet connection problem, she told me that they have assingned three service engineers and my complaint was forwarded to three of them and she gave me their names and numbers. at last i have requested for the complaint number and she gave me"1-1862863711".and waited for the whole day for any of the service engineers she mentioned, but not even a single service engineer came to my house.
and again i have called to the customer care now in the evening, i.e, 3-07-2011 at 6:36 PM and told that no service engineer came to my house to fix the problem. i asked him to register the complaint and give me the complaint number. but the customer care executive didn`t give me the complaint number and told that he shouldn`t give the complaint number.
since i have insisted him for the complaint number and told it was compulsory, he gave me a number"1-1862863711". while am writing the number i came to know that it was the complaint number given by your customer care executive kalyani while i gave a complaint today morning (3-07-2011) at 10:30 AM and told him the same. again he changed the complaint number and gave me "1-1861508956" which i was previously given by your customer care executive on 30-06-2011 at 7:40PM and again i told him the same. i asked him how can he give me the previous number for the fresh complaint he made that too three days before complaint number. then he put on hold and talked to some other officer and gave me fresh complaint number "1-1865545396" and told that i will recieve a call from mumbai within half an hour and your technical support executive will call me and tell me when the service engineer will come.
i have waited for more than an hour for the call from mumbai. but i didn`t recieve any call from mumbai, so i got a doubt why because the mumbai team will respond and act very fastly and they will call me within half an hour when ever i register a complaint with them. but today i didn`t get a call from the mumbai team. so i got a doubt and came to cybercafe and checked my tikona account. really i was shocked, when i see my service request page i have seen the stars.
THE COMPLAINT WHICH WAS GIVEN BY ME ON 30-06-2011 AT 7:40PM bearing complaint number "1-1861508956" WAS REGISTERED ON THE NEXT DAY on 1-07-2011 and was closed on the same day 1-07-2011. one thing which i cannot understand is, how can a service request can be closed without solving the problem. noteven the service engineer approached me and check the connection, but the service request was closed on the same day.
and the complaint which i was given today morning i.e, 3-07-2011 at 10:30AM bearing complaint number "1-1862863711" was registered on 2-07-2011. really this shocked me very much, ok if my request was registered on the next day as my complaint on 30-06-2011 which was registered on 1-07-2011 we will think that they are adjusting the complaints according their available time, but how can a complaint given by me on today can be registered on yesterday, one day before and its status is under progressing and it was last updated on 4-07-2011, which is tomorrow. really i don`t know whether your executives are travelling in time or your company is travelling.
the complaint given by me on today 3-07-2011 at 10:30 AM bearing complaint number "1-1862863711" was registered on dated 2-07-2011and it was last updated 0n 4-07-2011 on today itself i.e, 3-07-2011. this itself resembles how your organisation is working and your staff is working.
and one final shocking thing is the complaint which i haven given on today evening i.e, 3-07-2011 at 6:26PM bearing complaint number "1-1865545396" was registered on dated 4-07-2011and already it was closed on 4-07-2011. this shows how your employees are fond of to serve their customers, by seeing this am planning to join your company to do job, so that i too can travel in time friend.
this all looks funny to read, but this is how your company is working. i don`t know who is your H.R. first of all he should be fired from the company. if it is not tikona i`ll go for another company, but every customer thinks like me, you have to close your company one day. even now am sure that i won`t recieve proper service from you.
thanks a lot for reading my long mail by wasting your precious time.
hi friends just now i have sent this mail to tikona customer care, lets wait and see what action they will take.
I also Agree. I am from gurgaon. I have ordered my connection 7days back and that time the SAles person (Who has introduced himself as Area manager) as commited me that you will get the connection in 2-days. I am still waiting from last Wednusday, no reply and amezing thing is that he has given me his numbers and he is not responding my calls from last seven days. I called Tikona care and they informed me that after the payment it will take 7 days to install as per the policy.
Suddunly THE AREA MANAGER has attanded my call yesterday and told me that person is comming for installation in 2 hours. I wait for 3 hrs then again called he has relied the peron is coming from Huda City Center to Sec 40 (my Place) and stuch in rail. I saw out side and the sky was clean. :) :)
I dont what will happen with me after 7-Days... So guys please aware if you are going to Tikona specially in Gurgaon.