this is ch.penchala prasad from wadagaonsheri, pune and my customer id is 1103898578.
i have given a complaint regarding my service that i was not able to connect to the internet on 30-06-2011 at 7:40PM and your customer care executive registered my complaint and gave me a complaint number "1-1861508956".
i have waited for 3 days i.e, 1-07-2011, 2-07-2011 and 3-07-2011 for the service engineer, but the service engineer didn`t came. again on 3-07-2011 at 10:30 AM today morning i have called the customer care and gave another complaint regarding my internet connection problem, she told me that they have assingned three service engineers and my complaint was forwarded to three of them and she gave me their names and numbers. at last i have requested for the complaint number and she gave me"1-1862863711".and waited for the whole day for any of the service engineers she mentioned, but not even a single service engineer came to my house.
and again i have called to the customer care now in the evening, i.e, 3-07-2011 at 6:36 PM and told that no service engineer came to my house to fix the problem. i asked him to register the complaint and give me the complaint number. but the customer care executive didn`t give me the complaint number and told that he shouldn`t give the complaint number.
since i have insisted him for the complaint number and told it was compulsory, he gave me a number"1-1862863711". while am writing the number i came to know that it was the complaint number given by your customer care executive kalyani while i gave a complaint today morning (3-07-2011) at 10:30 AM and told him the same. again he changed the complaint number and gave me "1-1861508956" which i was previously given by your customer care executive on 30-06-2011 at 7:40PM and again i told him the same. i asked him how can he give me the previous number for the fresh complaint he made that too three days before complaint number. then he put on hold and talked to some other officer and gave me fresh complaint number "1-1865545396" and told that i will recieve a call from mumbai within half an hour and your technical support executive will call me and tell me when the service engineer will come.
i have waited for more than an hour for the call from mumbai. but i didn`t recieve any call from mumbai, so i got a doubt why because the mumbai team will respond and act very fastly and they will call me within half an hour when ever i register a complaint with them. but today i didn`t get a call from the mumbai team. so i got a doubt and came to cybercafe and checked my tikona account. really i was shocked, when i see my service request page i have seen the stars.
THE COMPLAINT WHICH WAS GIVEN BY ME ON 30-06-2011 AT 7:40PM bearing complaint number "1-1861508956" WAS REGISTERED ON THE NEXT DAY on 1-07-2011 and was closed on the same day 1-07-2011. one thing which i cannot understand is, how can a service request can be closed without solving the problem. noteven the service engineer approached me and check the connection, but the service request was closed on the same day.
and the complaint which i was given today morning i.e, 3-07-2011 at 10:30AM bearing complaint number "1-1862863711" was registered on 2-07-2011. really this shocked me very much, ok if my request was registered on the next day as my complaint on 30-06-2011 which was registered on 1-07-2011 we will think that they are adjusting the complaints according their available time, but how can a complaint given by me on today can be registered on yesterday, one day before and its status is under progressing and it was last updated on 4-07-2011, which is tomorrow. really i don`t know whether your executives are travelling in time or your company is travelling.
the complaint given by me on today 3-07-2011 at 10:30 AM bearing complaint number "1-1862863711" was registered on dated 2-07-2011and it was last updated 0n 4-07-2011 on today itself i.e, 3-07-2011. this itself resembles how your organisation is working and your staff is working.
and one final shocking thing is the complaint which i haven given on today evening i.e, 3-07-2011 at 6:26PM bearing complaint number "1-1865545396" was registered on dated 4-07-2011and already it was closed on 4-07-2011. this shows how your employees are fond of to serve their customers, by seeing this am planning to join your company to do job, so that i too can travel in time friend.
this all looks funny to read, but this is how your company is working. i don`t know who is your H.R. first of all he should be fired from the company. if it is not tikona i`ll go for another company, but every customer thinks like me, you have to close your company one day. even now am sure that i won`t recieve proper service from you.
thanks a lot for reading my long mail by wasting your precious time.
hi friends just now i have sent this mail to tikona customer care, lets wait and see what action they will take.