[Resolved]  Tikona / Wireless Broadband Service — Tikona - Do Fraud in the Bill Payments.

Address:

Chennai, Tamil Nadu

Dear Readers,

Myself KUMARAGURUPARAN having the using the connection for the last 7 months in Shollinganallur - Chennai, Tamilnadu.

Due to internal hard disk crash, I had stopped using the Tikona Internet Services. In this meantime eventhough I have not used it for a long period of time I have paid the last bill that has got generated. After that I have received a surprise call from Tikona about my usage during the conversation I asked them keep my account SAFE Custody until I again ask for it and I told them clearly I am ready to pay the charges for keeping it the SAFE Custody by the time I activate back. But in this period they just keep calculating the bills and last couple of months I did not receive any bills and now couple of days back I got the alert from Tikona that bill has been generated for Rs: 1829. On the next day my brother has received a call from Tikona legal team from the Mobile No: [protected] (Delhi High Court). He demanded my brother to pay Rs: 2200 immediately before 12 on the last saturday otherwise they will file a case against me demanding for Rs: 1,65,000/-. My brother has got wired and feard of his words. Immediately without checking with me he paid the amount. But actually speaking we paid for the services that are not utilised at all till now. Billing team did not mind about whether the Service is used or it is kept in Safe Custody nothing...They just billed, lawyer called and feard my brother for paying the money....Finally we lost the money for the service not at all utilised. Even I have the track until when I actually used the account. In another way they have suspended my account for a last couple of months because of bill not being paid. But this billing team they charged for all the months that the account has suspended also.

We clearly told the Tikona Legal team to terminate my Account and we won't pay even a single rupess in future if it's not terminated. But I can able to see again they activated my account which is suspending for a long couple of months. Again they planned to generate a bill for this month....:)

Moreover talking about the services, customer care and everything is extremely poor. By the way they had given me the demo I planned to take it. But after that it's really dead slow. Even you can browse in a normal mobile phone faster than Tikona. So Please beware of choosing Tikona and makesure you are receiving the correct bill.

No one in the Customer care they speak fluent english instead they are all well versed in talking in Hindi. If only you ask them to speak in English they will speak but even if they speak also it is hard to understand.


PLEASE BE AWARE OF TIKONA Internet Services and it's legal team.


Thanks....

Beware of Tikona.