[Resolved] Tikona — Wrong billing. | |||
My account# is[protected]. I raised service request to close my internet service on 18th March 2012 (SR#1-[protected]). Service request was acknowledged by customer care. But I kept on receiving bills even after that. I called customer care to get more information about this, but they were not able to explain. In fact they put my call on hold and disconnected my after few minutes (this happened twice). Customer care told me that I should have send email confirmation after registering complaint. This was not informed earlier. I disconnected service due to technical issues, was not able to connect to internet (how could I send email). Then they sent collection agent to by home to collect outstanding amount. So I end up paying for service which I never used. I hope management will look into this issue and refund me accordingly. Was this information helpful? | |||
Nov 21, 2016 Complaint marked as Resolved Verified Support Jun 06, 2012 Tikona Digital Networks Customer Care's response Hello SirWe thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services | |||
 2 Comments | |||
Comments
Bad service... I took the connection in 27th Nov'2010 for six months. Due to bad service like not connecting for 5days & speed, I requested to disconnect on 14th may 2011. Customer care people took the request and disconnected in 2hours. But shocking thing is I got the call on 22 june 2012 i have a due of Rs.3794.00. This people are not telling me the date i raised for disconnection & over to that they are using bad words to make me to pay. I am lodging the compliment against tikona in consumer court in bangalore.I serious request dnt take tikona connection. Its really bad service.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:
The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.
Regards
Manish Gupta"