[Resolved] Times Group — Fraudulent and Harassment - Times Group Magazines Subscriptions | |||
Today: 13-DEC-2010 The "magazine subscription" business of Times Group is a extremely mis-leading and fraudulent. They promise exciting gifts but do not intend to deliver them at all. Only if you call them a million times you may be lucky to claw out your promised gift. Read on to know more. My name is Apurva and i am a management researcher in Gurgaon. I signed up for a 2 Years subscription for the "Lonely Planet" Magazine in the last week of Aug,2010. The offer looked quite tempting as it required a payment of INR 2500 (approx) and promised to deliver 2 years magazine subscription + an original Hidesign leather hand bag (worth INR 3500). I was promised that the subscription would kick off in the month of Sept,2010 and the free gift would be delivered within 4 - 6 weeks. I was glad to receive my promised copy of the magazine in the month of Sept, 2010 and i looked forward to receiving the Hidesign bag (which i had intended to gift to my wife in early November 2010). I waited until the mid-October to check on the leather bag and then i called the helpline number. The executive asked me for my cell phone number and confirmed that the gift was still on its way an would be delivered in the next 7 days. I waited for over 10 days and then tried calling again, this time a different executive checked again and apologized for the delay. I mentioned to her that i intended to gift the bag to my wife and it would be great if she could ensure that there was no further delay. At this point i was again promised that the bag would be delivered in the next 8 - 9 days. After being fooled again i waited for another 10 days but to no avail. I was quite frustrated with keeping track of the gift i deserved in the first place. I called the helpline again and demanded that i get to speak with a senior executive and my call was transferred to one Mr. Anil Singh who claimed to be the head of operations (i am not sure of the exact designation he mentioned). After listening to my problem he promised me a prompt resolution (by 26th Nov,2010) and made tall claims of how he would treat this experience as a case study with in the company. At that point i felt like this issue would be resolved but i was so stupid. Mr. Anil Singh had not only lied to my on my face but also never bothered to inform me about his failure to fix my issue. On the eve of 26th Nov, 2010 i called again and demanded that i get my full refund but Anil was hell bent on getting me to settle with a horribly delayed gift. I have had atleast 10 email communications (i have all the copies, if needed) with Times Group and Mr.Singh to refund my money but they are just not listening. As a consumer its extremely frustrating to deal with like Mr. Singh who take people for a ride. I request this forum to condemn such acts and take stringent action against this individual and company (both). My issue is still UN-RESOLVED!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Times group - Subsciption divisn — gift not received
i have been subscribing to GOODHOMES since last two years - ID[protected] Paurav R Mehta - [protected])last year i did not recieve the gift which was shown in the ad for almost 5-6 months and then got something which was not as per the ad
this year too same thing has happened i am suppose to get magpie bar set but still it is not been received
i have been following up with them but in vain
i want you all to help me to teach a lesson to them
Hi,
My complaint on the Good Homes magazine only reinforces what you have said. Read on. Mr Bose is the CEO i think and all the rest copied in the mail are senior executives in the Times Group. Not surprisingly I got no response.
Regards
Mario
[protected] Forwarded message[protected]
From: Mario Joseph DSouza <[protected]@gmail.com>
Date: Thu, Aug 4, 2011 at 8:41 AM
Subject: Re: Non Receipt of Gift: Customer ID 28375477
To: Jaideep.[protected]@timesgroup.com
Cc: [protected]@timesgroup.com, Subscription <subscriptions.[protected]@timesgroup.com>, Smitha Kulkarni <smitha.[protected]@timesgroup.com>, jyoti.[protected]@wwm.co.in, [protected]@wwm.co.in, tarun.[protected]@wwm.co.in, ronitaa.[protected]@wwm.co.in, peter.[protected]@wwm.co.in, nicholas.[protected]@wwm.co.in
Dear Mr Bose,
I am writing to you with respect to the free gift that your magazine Good Homes advertises for. It states a 3 piece Duvet set. What is actually delivered is a quilt cover and two pillow cases. Nothing Duvet about it. It is like advertising for "three pillows" and delivering Pillow cases!!.
This is a clear case of misleading the customer and it amounts to fraud when the Times Group team remains silent as can be seen from the chain mail below. The only person who speaks and responds is Ms Smitha Kulkarni based out of Bangalore who really is in no position to address the issue. Those above her are conspicous by their silence including the editor of the magazine!
I find it strange that an organisation like the Times Group should remain silent and not even respond to a customers complaint, that to one accusing them of virtual fraud. Surely somone needs to answer. Arnab Goswami throws questions at people and expects answers the same minute but the Group when questioned themselves chooses not too respond. Guilt can be the only reason. Misleading customers followed by acts amounting to cowardice is not something that the Times Group should be proud about.
I trust you would help in getting your team to get their act together.
My order no was 17252773.
Warm regards,
Col Mario D'Souza
0 [protected]
My complaint on the Good Homes magazine only reinforces what you have said. Read on. Mr Bose is the CEO i think and all the rest copied in the mail are senior executives in the Times Group. Not surprisingly I got no response.
Regards
Mario
[protected] Forwarded message[protected]
From: Mario Joseph DSouza <[protected]@gmail.com>
Date: Thu, Aug 4, 2011 at 8:41 AM
Subject: Re: Non Receipt of Gift: Customer ID 28375477
To: Jaideep.[protected]@timesgroup.com
Cc: [protected]@timesgroup.com, Subscription <subscriptions.[protected]@timesgroup.com>, Smitha Kulkarni <smitha.[protected]@timesgroup.com>, jyoti.[protected]@wwm.co.in, [protected]@wwm.co.in, tarun.[protected]@wwm.co.in, ronitaa.[protected]@wwm.co.in, peter.[protected]@wwm.co.in, nicholas.[protected]@wwm.co.in
Dear Mr Bose,
I am writing to you with respect to the free gift that your magazine Good Homes advertises for. It states a 3 piece Duvet set. What is actually delivered is a quilt cover and two pillow cases. Nothing Duvet about it. It is like advertising for "three pillows" and delivering Pillow cases!!.
This is a clear case of misleading the customer and it amounts to fraud when the Times Group team remains silent as can be seen from the chain mail below. The only person who speaks and responds is Ms Smitha Kulkarni based out of Bangalore who really is in no position to address the issue. Those above her are conspicous by their silence including the editor of the magazine!
I find it strange that an organisation like the Times Group should remain silent and not even respond to a customers complaint, that to one accusing them of virtual fraud. Surely somone needs to answer. Arnab Goswami throws questions at people and expects answers the same minute but the Group when questioned themselves chooses not too respond. Guilt can be the only reason. Misleading customers followed by acts amounting to cowardice is not something that the Times Group should be proud about.
I trust you would help in getting your team to get their act together.
My order no was 17252773.
Warm regards,
Col Mario D'Souza
0 [protected]
I have both Lonely Planet and Good Homes subscription, that was to start July 2011. Lucky enough i got a letter that stated my order number and when my subscription starts. But beyond that I have received nothing. Despite several calls and emails, my subscription is in a black hole and I am in the hope to get those magazines some day.
Is there a way to take them to consumer court ?
Is there a way to take them to consumer court ?
The Problem with Times Group is permanent.
They are cheats of highest order. I had Femina, Filmfare, Hello, Grazia, Top gear, Good Homes subscribed.
1- I did not get any gift promised during payment.
2- I did not get the copies in time. (they arrive month later) usually some missing that month
3- The magazines recevied are read already by someone and hence they are old and have no samples /car posters inside magazines.
4- I called them a gazillion times and they fail to resolve.
5- Never is another subscription I am signing with this crap company.
Parul
([protected]@yahoo.com)
They are cheats of highest order. I had Femina, Filmfare, Hello, Grazia, Top gear, Good Homes subscribed.
1- I did not get any gift promised during payment.
2- I did not get the copies in time. (they arrive month later) usually some missing that month
3- The magazines recevied are read already by someone and hence they are old and have no samples /car posters inside magazines.
4- I called them a gazillion times and they fail to resolve.
5- Never is another subscription I am signing with this crap company.
Parul
([protected]@yahoo.com)
The Times of India Group, owner and publisher of GoodHomes magazine are the biggest fraudsters in India, but can remain scot-free (reasons known). I had subscribed to GoodHomes magazine 2 months back (renewal) with the subscription number as 32029971, and paid the full money - but yet to receive the gift. Last time I had subscribed, I got the gift with 4 broken mugs out of six and was asked to go to their MG Road office for exchange. My wife had been trying to call their subscription cell in Bangalore on the numbers listed, and they take the customer number and phone number, but no one calls after that. They are the biggest thieves, but can remain immune because of the support from ruling party and can always go on cheating people and get ways. My email id is [protected]@gmail.com
TimesGroup.com — The site is a fraud!
from,h kubendran
no 17 samayaputhamman koil st,
chollaimedu ch33.
sub Iam not reciving my daily new paper regularly
sir,
I report you that i have allready payed for the news paper for six month my Order number is 1025764 but iam not reciving my daily news from 21.06.085 to still date and i also made complaient in customer care but there no response and i request you to do my conveyen