[Resolved] Times Group — Magazine Subscription

H

hparikh

Address:

Mumbai Suburban, Maharashtra

Hi,

I am from Mumbai city and I have purchased 1 year subscription of 2 magazines (Top Gear & Lonely Planet) from Times Group. I have made at least 6 complaints to the customer service of timesgroup that the magazines are delivered only after 20th of a month instead of within first week of the month. Also the magazines are in used condition. In last month, I got magazines with prints of fingers dipped in oil on many pages so I believe the magazines were used by some mechanic.

Service from TimesGroup is really pathetic and their customer service is not taking any actions after so many complaints. I am not sure how I can take some legal actions against Timesgroup. I strongly suggest all the readers to never go for magazine subscriptions from timesgroup.

-Hiralkumar Parikh

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Aug 13, 2020

Complaint marked as Resolved

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C

cyrusferns

from Chennai, Tamil Nadu

We had subscribed for the Good Homes Magazine somewhere in July 11.and not received a single copy of the magazine. I have called the customer care more than 20 times in the last 25 days and every time I call I get the same response that they would send the copy by the next day,
Its been a month now I have not received the August copy till date. They promise to give a call back but never call.
I have spoken to the CRM head and even after that they fail to send me the copy of the magazine.

I really did not expect this kind of service from Times Group. I believe this is the worst service I have got in my whole life.

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N

Nupur Maish

from Mumbai, Maharashtra

Dear Sir,

Greetings ! I am a Librarian at Navrachana International school,
Vadodara. I had send the subscription amount for three magazines, but
sorry to say we have still not received a single magazine. I am
sending the details of the draft, Kindly look into this and start
sending the magazines.Femina-English, BBC Knowledge & The Economist

DD favour to Bennett, Coleman & Co.Ltd, Mumbai
Amount Rs. 6740/-
Dt: 01/02/2012
DD No: 134836 -Axis Bank

I had send to this postal address through courier
RMD (M) Dept.
Bennett Coleman & Co.Ltd
The Times of India BLDG
Dr. D. N. Road
Mumbai

regards,
Sr. Librarian -Nupur masih

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I

Indranikapoor

from Mumbai, Maharashtra

Hi,

I am from Delhi & having a terrible experience with Times Group magazine subscription. I have subscribed to 3 of their magazines but not getting any response from them. The customer care number never gets picked up as its on an automated voicemail that all customer care execs are busy & they don't respond to any complaint made on their web page. My complaint made on April 25th is still appearing as Open Case. I am not receiving Lonely Planet which should have started in April but till now there is no magazine no response no revert from their side. Please help resolve this issue. My money is stuck.

Indrani Kapoor

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