[Resolved]  Times Internet Limited — Indiatimes shopping duped me fot INR 1000

Address:

South 24 Parganas, West Bengal

E_ Mail Address of Shopping Indiatimes : [protected]@indiatimes.co.in

Order No:[protected] & Case Id. 95815 (ticket number 76265)

Snapshots of total mail between me & Indiatimes shopping :

----- Original Message -----
From: b lab
To: [protected]@indiatimes.co.in
Sent: Wed, 8 Feb 2012 17:46:47 +0530 (IST)
Subject: RE: Order No:[protected] & Case Id. 95815 (ticket number 76265)

No apologize, why Voice Support no. 91-[protected] is switched off & another no. 91-[protected]
every time I dialing an unknown old female voice who have no connection with shopping Indiatimes answer!
a total disgusting & fraud activities is going on in your site. If I do not get a fresh GC within next day then
their is no option left to me other than pursuing for legal step, please note

Regards

Manasdip Chatterjee

Hi
We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding to you.

With reference to your mail dated - 03.02.12 for order number -
[protected] , we would like to inform you that we are having a regular follow up with merchant regarding your complaint for payment issue (Comp. No.-95815 ), as we need confirmation from merchant and concerneddepartment regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards

Anamika- Customer Service

Indiatimes Shopping
________________________________________

From: [protected]@indiatimes.com [[protected]@indiatimes.com]

Sent: Friday, February 03, 2012 1:59 PM

To: Indiatimes Shopping

Subject: Fwd: RE: Order No:[protected] & Case Id. 95815 (ticket number 76265)

----- Forwarded Message -----

From: b lab

To: [protected]@indiatimes.co.in

Sent: Thu, 2 Feb 2012 17:55:52 +0530 (IST)

Subject: RE: Order No:[protected] & Case Id. 95815 (ticket number 76265)


I would like to hear from you that ' WHEN DO I RECEIVE THE FRESH GC FROM YOUR END IT SEEMS THAT I COMMIT A CRIME BY PURCHASING PRODUCT FROM YOUR SHOPPING PORTAL VIDE INDIATIMES GIFT CERTIFICATE ' since more than 15 days has been passed.Confirm me the date at the earliest & I don't want to hear follow up with merchant sort of lame excuse.


Dear Customer,
We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding to you.
With reference to your mail dated - 01.02.12 for order number [protected] .

we would like to inform you that the validity of your particular Gc is 17 may 2012.
Further we would like to inform you that we have already forwarded your complaint regarding the same.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.
With Regards
Lovely kumari - Customer Service
Indiatimes Shopping

________________________________________

From: [protected]@indiatimes.com [[protected]@indiatimes.com]

Sent: Wednesday, February 01, 2012 4:02 PM
To: Indiatimes Shopping

Subject: Fwd: RE: Order No:[protected] & Case Id. 95815 (ticket number 76265)

It means that if confirmation from merchant received after 1 month then after that u people
will generate new GC . Your follow up procedure is brilliant ! hats of to it ! and one request
pls give a positive & truthful reply next time.

M Chatterjee


Dear Mr. Chatterjee,

We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding to you.

With reference to your mail dated - 31.01.12 for order number - [protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint for payment issue (Comp. No.95815 ), as we need confirmation from merchant

and concerned department regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.

further updation regarding the same issue.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Ravinder kaur - Customer Service

Indiatimes Shopping
________________________________________

From: [protected]@indiatimes.com [[protected]@indiatimes.com]

Sent: Tuesday, January 31, 2012 3:57 PM
To: Indiatimes Shopping

Subject: Order No:[protected] & Case Id. 95815

Till today I haven't received GC for INR 1000. Your dept. is doing nothing
Yesterday somebody told me from no.[protected] at 11.47 am that, I will receive
it within next 28 Hrs. But in reality nothing is happened. The Resolution Date of
the above case was on Jan 28, 2012 & today is 31st Jan 2012. Case Status shows
still Under Process .
What a bloody joke from your end!
Eager to hear from you
M Chatterjee