Times Of India / Health Combo — No Proper Service & Demanding for Extra Money without Delivery of the product

Sir,

This is to bring notice to you that i have purchased a HEALTH COMBO product which is displayed on times of india paper ( shopping Column ) 1st Oct 2009 through my ICICI Credit Card and made a payment of 949/- which was deducted from my account at the same time. I spoke to Ms. Shilpa customer care executive she gave me the order no [protected] and told within 15 working days i will receive the product.

On 8th Oct 2009 i received call from [protected] (Chennai) Mr .Bhaskar who is working in First Flight Couriers - Chennai saying that please keep the amount ready your product have received to our office. I told that i made the payment and why they are asking amount again. He told that they received the product in COD mode which is CASH ON DELIVERY and he can't help in this case. and told if i receive any communication from TIMES OF INDIA like mail or call then i will deliver the product.

So at that moment i contacted the customer care[protected] Customer Executive Neelam She told that within 48 hrs we will call or sms you the details and you product will be delivered and gave the complaint numbre 1221.

I have kept many mails to [protected]@indiatimes.co.in but mails are bounced back and when i call the customer care there is no response for hours i might i have wasted 4 hrs on sitting near the phone. and in their website feedback form also i filled and sent i hope i am cheated and loosing hopes in the Times of India where i get daily newspaper, job portals where i am using currently

i even sent sms to 5888

But till date ( 12th Oct 2009 ) i have not received any message or call from Times of India person.
i am getting irritated by sending mails and

Thank you
S.MARUTHI PRASAD
SELAIYUR
CHENNAI
Mobile - [protected]