[Resolved]  Titan Watches — Threat is giving the Regional Service Manager

Hi There,


This is with reference to my earlier complaint regarding the Quality of Titan Watches and its Service centre.


After several discussion with the Service department of Titan Watches threw mail, regional manager giving me threat in given manner;

(((I shall give you response in black and white, for that please let me have your “complete residential address”.)))


Complete mail correspondence is given below for your ready reference.


***(((Dear Mr. Firoz Kazi,







This mail is quite sufficient as your response. THANKS A-LOT...........!



Further, I am leaving this watch forever with your service center after getting unsatisfied with the Services of Titan Watches.



(I shall give you response in black and white , for that please let me have your “complete residential address”.)



You are tiring to threat me in your mail; this is the higher level of satisfaction of any costumer.





Thanks

Kumud





----- Original Message -----
From: Feroze Kazi (RO-North )
To: kumud
Cc: Malini HG ( CSF ) ; Subhra Mukherjee
Sent: Monday, January 25, 2010 5:31 PM
Subject: RE: Reminder: Require your prompt response


Dear Mr. Kumud,



Good evening !



I shall give you response in black and white , for that please let me have your “complete residential address”.



Kind regards.



Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Monday, January 25, 2010 5:03 PM
To: Feroze Kazi (RO-North )
Cc: Malini HG ( CSF ); Corporate Communications; WEB MASTER; Subhra Mukherjee
Subject: Reminder: Require your prompt response



Reminder



responce





Dear Mr. Firoz Kazi,







We hope expect very quick responce at least from your side (Regional Service Manager). and being a Regional Service Manager, this your responsibility also.



Otherwise this will be a big question mark on the ISO certification of Titan Watches.



Answer me in Black & White, either you any soluation other then below said or not??????





Thanks

Kumud

----- Original Message -----

From: kumud

To: kumud ; Feroze Kazi (RO-North )

Cc: Malini HG ( CSF ) ; [protected]@titan.co.in ; [protected]@titan.co.in ; Subhra Mukherjee

Sent: Monday, January 25, 2010 12:54 PM

Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz Kazi,







This is with reference to our telecon just before regarding your final solution on below said matter.





Kindly confirm me in black and white, either You have any solution in regard to below said matter or don't as confirmed during our telecon, because I will not accept said DEFECTED WATCH AGAIN.





Hope for your prompt response on the same.





Kumud K Gupta



----- Original Message -----

From: kumud

To: Feroze Kazi (RO-North )

Cc: Malini HG ( CSF ) ; [protected]@titan.co.in ; [protected]@titan.co.in ; Subhra Mukherjee

Sent: Monday, January 25, 2010 12:21 PM

Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz Kazi





Have the same for your prompt response.





First of all I would like to confirm that when the first time watch was deposited at your service centre it has not completed its 1 Year period. If you follow the same practice as in this particular watch, it can cross so many days and years as you want.



What ever it is, I DON'T WANT THIS WATCH AT ANY HOW AS I DON'T HAVE FAITH ON THE SAME. DON’T KNOW WHEN I HAVE TO COME AGAIN TO YOUR SERVICE CENTER FOR ITS SERVICE.



If you don't have any solution of my problem, you keep this watch with you and post it to your company with my feedback.





Again I don't want this watch back, WANTS MONY BACK.





Thanks

Kumud K Gupta









----- Original Message ----- ,

From: Feroze Kazi (RO-North )

To: kumud

Cc: Malini HG ( CSF )

Sent: Monday, January 25, 2010 11:57 AM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr. Kumud,



Thank you for your prompt response.



I suppose we need to clarify some of your doubts about replacement of battery or servicing done in a watch even in guarantee period and the terms of guarantee.

Replacement of battery in a watch is a common issue as battery being the source of power may run down for various reasons even within the guarantee period(of one year). The watch even may require some servicing in case the oil inside the movement gets dried up in course of time (your watch is already more than one year old) which rises the current consumption of the watch. This results in battery run down. The watch is made of a number of mechanical and electronic parts and Mr. Kumud there is no instrument there to check the watch and tell in advance for how many days the watch will run perfectly.

Hence , we provide guarantee to ensure that we shall take care of correct-ticking of the watch within the guarantee period (free of cost) and beyond the guarantee period too (on chargeable basis) and we provide a post-repair guarantee of 6 months on the parts replaced and the servicing done from the date of delivery.

Regarding the terms and guarantee norms I humbly request you please go thru’ the guarantee card given with the watch once.



So far, we have replaced the battery once in your watch and second time replaced the inside movement with a new one to ensure that your watch will give you correct timing. At present your watch is giving correct time since the day you have deposited the same with Gurgaon WCC.



Hence, we can deliver the watch to your home. This is the best resolution we can offer. There is absolutely no scope of giving any other solution what you have mentioned in your mail.

Please let us have your home address for delivery of the same.

Kind regards.





Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: Malini HG ( CSF )
Sent: Monday, January 25, 2010 11:29 AM
To: Feroze Kazi (RO-North )
Subject: FW: Quality of Titan Watches and your Service Centres



Regards,

Malini








[protected][protected][protected][protected]

From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Monday, January 25, 2010 11:02 AM
To: Feroze Kazi (RO-North )
Cc: Corporate Communications; WEB MASTER; Subhra Mukherjee; Malini HG ( CSF )
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz,





Have a Nice Day...............!





As requesting, since my first mail that I don't have further believe on this particular watch and can't run out / follow to your service centre for its repairing every time. What is the guarantee of Titan Watches, it will work properly in future as it can not repaired properly in the three visits of your service centre.



This particular case, Titan watches washed away their brand image from my mind. Earlier I was the big fan of Titan watches and suggested to collogues and relatives to buy Titan Watches only. But now, I will not suggest to anyone to purchase Titan watches after this bitter experience.



However, I will not accept this watch at any how and wants my money back at earliest.





Thanks & Regards

Kumud K Gupta



----- Original Message -----

From: Feroze Kazi (RO-North )

To: kumud

Cc: Malini HG ( CSF ) ; Subhra Mukherjee

Sent: Monday, January 25, 2010 10:33 AM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr. Kumud,



Good morning !



(I just tried your number i.e. [protected], but your phone is out of reach.)



I have checked your watch in Gurgaon WCC at MGF Mall on Saturday , 22nd.

I have also taken the complete details of repair it has undergone so far – first the battery was replaced and the movement f the watch was replaced later.

For last one week or so since you have deposited the watch in WCC for time variation problem the watch is thoroughly checked and kept under “running test”, so far it is ticking perfectly well.



Hence, please collect your watch from the WCC, Gurgaon or in case you you need this to be delivered in your home we shall do that as a special case.

God day !



Kind regards,



Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Friday, January 22, 2010 4:01 PM
To: Malini HG ( CSF )
Cc: Feroze Kazi (RO-North ); WEB MASTER; Corporate Communications
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Malini,





Really very thankful for your prompt response.





It means you did not go threw to my mail. it has already deposited at your (WCC-MGF MALL, Gurgaon) service centre.



How many times Titan wants opportunity to serve their costumer.Already it has given three times at your service centre, yet defect has not traced.



However, I don't want to get repair this watch again as the same procedure has been done three times and the condition is as earlier.



NOW THIS IS MY GENTLE REQUEST AGAIN TO REFUND MY MONEY AT EARLIEST AS I DON'T WANT TO BEAR ANYTHING ANY MORE WITH Titan watches.



And want to suggest to improve the quality of your Service centre.





Thanks

Kumud K Gupta







----- Original Message -----

From: Malini HG ( CSF )

To: kumud

Cc: Feroze Kazi (RO-North )

Sent: Friday, January 22, 2010 3:41 PM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr Kumud Gupta,



Thank you for your feedback.



It may be noted that without giving an opportunity to the company to examine the watch and also to find out as to how the defect has arisen, it will be very difficult to take a decision.



Hence, please deposit the watch at our Watch Care Center for further action.



Regards,

Malini


[protected][protected][protected][protected]

From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Friday, January 22, 2010 3:35 PM
To: Malini HG ( CSF )
Cc: [protected]@yahoo.com; Corporate Communications; WEB MASTER
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Malini,





Thanks for your response in regard to my concern.



But, now I don't have any more faith on the name of Titan watches. because I can not rash out every time for the service of said watch. Suppose, If I accept this watch, what is the guarantee of Titan that it will work properly in future??



This is a gentle request to refund my money at earliest. as I don't want to bear any more with this watch.



Thanks & Regards
Kumud K Gupta





----- Original Message -----

From: Malini HG ( CSF )

To: [protected]@gatewayrail.co.in

Cc: [protected]@yahoo.com

Sent: Friday, January 22, 2010 3:02 PM

Subject: FW: Quality of Titan Watches and your Service Centres



Dear Mr Kumud Gupta,



We thankfully acknowledge your mail dated 21st Jan’10 regarding your experience with our product and service.



Thank you for writing to us and explaining your predicament. It is only possible for us to respond to customers like you, who take the trouble of bringing to our notice issues that would help us to enhance our service offering.



You will appreciate that our company follows a very high tradition and a very fair marketing policy. You will also appreciate that the guarantee certificate issued along with the Titan watch guarantees against any manufacturing defect within 2 years from the date of purchase of the watch for the rectification of the defect in the watch if any and refund or replacement of the watch is not envisaged.



However, we are concerned of your apprehension and hence, anxious to examine your watch to analyse the cause of the defect. By a copy of this mail, we are advising Mr Raj Singh, our Territory Service Officer at our Regional office at the following address to contact you to you to collect complete information with regard to the inconvenience caused to you and to initiate appropriate action to sort out the concern to your satisfaction.



Titan Industries Ltd

A-2, Old Ishwar Nagar

Main Mathura Road

New Delhi - 110 049. Phone : 66136000



Thanking you and assuring you of our best services at all times,



Yours sincerely,







MALINI

Asst.Manager-Customer Care





cc: Mr Raj Singh – for your immediate and needful action.

Territory Service Officer-New Delhi


[protected][protected][protected][protected]

From: WEB MASTER
Sent: Friday, January 22, 2010 10:03 AM
To: Malini HG ( CSF )
Subject: FW: Quality of Titan Watches and your Service Centres




[protected][protected][protected][protected]

From: kumud [mailto:]
Sent: Thursday, January 21, 2010 3:13 PM
To: WEB MASTER
Cc: WEB MASTER; Corporate Communications
Subject: Re: Quality of Titan Watches and your Service Centres

With attachment

----- Original Message -----

From: kumud

To: [protected]@titan.co.in

Cc: [protected]@titan.co.in ; [protected]@titan.co.in

Sent: Thursday, January 21, 2010 1:55 PM

Subject: Quality of Titan Watches and your Service Centres



Hi There,

This is regarding my watch (Model No. 9174SM01) which was purchased on dt. 09/12/2008 with the warrantee of 2 YEARS, which is not working properly since purchased. It has been given for service in your service centre (WCC-MGF MALL, Gurgaon) three times.

1st time, It was given in Nov 09 for service and battery was replaced at the movement but not worked then it was kept by the executive for necessary action and was returned after more then 20 days.

2nd time, after getting the watch I started to use the same but unfortunately, again stopped. Then it was again given for service. After 25 days, it was received after its mechanism change.

3rd time, after receiving the watch I again started to use but my hard luck, again stopped and given to your service centre (WCC-MGF MALL, Gurgaon).

When this watch was given at your (WCC-MGF MALL, Gurgaon) service centre, was stretch less. But after two services it seems like antique peace.





I want to know a simple question , is this your the costumer satisfaction label and the quality of your services. Every time, no one can rash out to service centre for the service of watch. Titan watches have washed away his faith of quality and satisfaction of service from my mind.



Now I don’t want this watch at any how and want my money back at earliest.



Find herein attached scan documents of services for your ready reference. Waiting for your prompt and needful action immediately.

Thanks & Regards
Kumud K Gupta ***)))




This is for your kind information and needful action.



Best Regards
Kumud K Gupta