[Resolved]  Toshiba Laptop — No worranty cover

I have purchased Laptop from Toshiba. One day it started to ask me power on password.
I had never stored such passwords. I was confused I tried online to get some help about this error message. I found out that it is a known problem from Toshiba and they are mentioning on there website that it will be fixed by them without any charge.

I called to Toshiba help number and I was told that it is known problem to Toshiba and I should take my laptop to service center and it will be fixed without charge.

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&m...⇄

On the website it is mentioned :
If the problem has already occurred on your computer, then please make arrangements with a Toshiba Authorized Service Provider to have this problem resolved. Toshiba will cover the cost of this repair under warranty until Dec 31, 2010.

After talking to the Toshiba support center guy at call center, I took my laptop to Toshiba authorized service center in Pune which is outsourced to HCL at :

Ground Floor, "Arena" Plot No. 10
Near Rosary High School
Off Nagar Road, Viman Nagar
Pune, Maharastra, 411014

P: +[protected]/40114300
F: +[protected]


I submitted my laptop to them, after one week they said that the mother board is not fine so I need to pay them 10 thousand rupees to fix it. I told to them that it is a known problem to Toshiba and they are promising to fix it. I gave them the link. They said they have forwarded that to Toshiba and never called me for two months. I was frustrated I contacted to the Toshiba call center they said they cannot help me. They gave me one email id and said that I can email him about that.

I emailed to that guy about my problem. After 1 month he said he is going to arrange the part to hcl and I will get it within 15 days. I waited for one month and again contacted
Toshiba/hcl and no one replied to me.


Again I went to hcl center and said them that part is send to you why are you not giving my laptop to me after fixing one small problem. He said it cannot be done as
Part is not with them. By me calling them several times I was told that the part is with them in there warehouse and they did not know about it.

I was told within one day I will get my laptop. After one month I again called to them and said give me my laptop. I got reply that come and collect your laptop.

When I went there I was told all the settings and data need to be removed from hard disk to install all the settings once again. I was desperate to get the laptop back I allowed them to format my laptop and install all the things.

After some time they said we need time to install it again come back tomorrow? They started to install and didn’t call me again. After 15 days I called them and asked about my laptop they said your installation disk is not fine you need to buy it and you will be charged for it.

I had never used that installation cd so I was sure that the cd is fine. I said them the same they said ok we will give you call tomorrow come and collect your laptop as the person who is taking care of your laptop is on leave and will be coming back after 15 days. I said I will not collect my nonworking laptop I want it to work properly.

After 15 days again I called them then the guy said your installation discs are fine now your hard disk is not working.

Every time I was calling to them telling that I will go to consumer forum and lodge a complain against you. They were shouting at me as if I was the criminal who did a blunder of buying the laptop from Toshiba. I was always harassed by them telling nothing will happen to them even if I will go to the consume forum as cases like this will never be resolved. They also said if you will goto consumer forum you will not get even the current laptop too for so many years.

I have been asked to visit HCL by Toshiba again and again without delivering the laptop they just kept me waiting outside the office.

I want now

1. Sue HCL/Toshiba for harassing me so much. I am treated like dog and donkey by all the Call center people and support staff of HCL I don’t deserve that.
2. Due to this harassment I am having too much tension; I am a software engineer 7 months without laptop I am not able to study at home. I have got some bad feedback due to my lack in latest updates on technology and I am lagging in my career. I have got bad rating for not clearing some tests and certifications, with my laptop in hand. I might have cleared those tests/certifications and have got good promotion and salary hikes. Overall I have lost close to 3 lack rupees due to no promotion and hike in salaries till date. I want them to compensate part of it to me.
3. I don’t want now the laptop from Toshiba but I want the compensation for it. I have not used the laptop for more time due to its promised performance. I want to get new laptop or the money for buying the same configuration. I don’t trust now the HCL/TOSHIBA I think they might have changed and broken parts of it which will make laptop to work not so long. I have myself seen the condition of laptop it looks so dirty due to bad storage and even some of the keyboard keys are broken.
4. I want the compensation to the harassment they have done to me in traveling from my home in wakad,pune to other end of HCL office unnecessary

I have got constant shouting from Toshiba/Hcl about service that I deserve. I have always been told in very high pitch that I will not get anything if I will goto consume forum. Please help me out with my ongoing pain which is just making me think helpless and I am developing very much acute pain in my chest with this much big open cheating got me.

I have tried my best to be polite but I am human being and I don’t deserve such unnecessary treatment from them.