[Resolved]  Toshiba Laptop — Warranty

Address:

New Delhi, Delhi

I submitted my laptop at service centre (Toshiba service by HCL Touch, Delhi Gigicare (Green Park), S-10, Green park entn (near Uphar theatre, new Delhi for repairing under extended waranty. Jobsheet no. [protected] dated 20/2/10. Expected return date was 23/2/10. Till today it has not been repaired. When I contacted Ms Rupam Borah on[protected], to whom I have handed over my laptop, she always to conct mr Dinesh. Mr Dinesh, service centre incharge never lift the phone call & give the responce. I tried several times on his mob no. [protected]. Ist time, he told me to call after 5 min. After that he never lisft the phone.

After that I tried to contact toshiba customer care on [protected]. Toshiba C C centre says to contact HCL touch as they are providing the service to shiba laptops. I have also conctacted HCL C C centre on [protected] who in turn asked me to contact on[protected] / or Mr Dinesh, who never picks my cal. I have also sent several e-mails to hcltouch.[protected]@hcl.in, who also asked me to contact Mr Dinesh /[protected].

Meanwhile, my waranty also expired after one month. Now, hcl touch is ready to handover my laptop as waranty is expired.

Interestingly, there is a clause (terms & conditions) in the back side of jobsheet, which says that "custome must take delivery of the product within 10 days from the delivery date intimated by HCL regardless whether the product has been repaired or not"

It looks very funny. Big companies like thoshiba / HCL are cheeting the customers openly. Toshiba has washed their hands by giving servicing to HCL. HCL says to conct Mr Dinesh, who never lift the phone call.

Whether can we do any thing against these big companies> I request you to do take some action so that it is not repetaed next time.

thanks