Toshiba Laptop — no service

THIS IS VERY RUDE RESPONSE FROM TOSHIBA AS MY GIVEN COMPLAINT NO[protected] TILL DATE NOT A SINGLE PERSON VISITED FROM SERVICE CENTRE OF JODHPUR AT MY ADDRESS AS COMPANY IS CLAIMING ONSITE WARRANTY AT JODHPUR (RAJ) WHEREAS CUSTMERCARE OF TOSHIBA IS SAYING THAT MOTHER BOARD OF MY LAPTOP IS REPLACED BUT I HAVE NOT SEEN ANY PERSON FROM TOSHIBA KINDLY LET ME KNOW THAT WHAT SHOULD BE DONE SO THAT MY FAITH IN TOSHIBA SHOULD BE CONTINUE. WHERE IS THAT MOTHER BOARD?????????????????????