Toshiba Satellite A100 Notebook — Serious fault during warranty

I have a Toshiba Satellite A100 which suddenly stopped working one fine evening without any rhyme or reason. Got it checked and they found a faulty motherboard. The machine was with the service center at Lucknow for approx 2 weeks after which I got the notebook only to notice the following faults which did not exist prior to the motherboard going kaput:
1. Damage on all sides to the plastics:
a. Front - just above volume control switch
b. Left - just above the PCMCIA Slot
c. Rear - crack above lan jack
d. speaker cover plate hooks missing/broken (some had been put in place with cello tape)
2. Right speaker damaged
3. Bluetooth not functioning
4. The clock is a real time clock - as long as you operate the notebook it works
5. WiFi connection keeps dropping (whereas another notebook placed at the same place has no such problem)

when I visited the local service centre, after having discussed the issues again with you, I was astonished by the behavior of the staff in general and Mr Prashant in particular. Instead of talking poltely, they were very aggressive - talking almost as if I were a thief in a police station! The way Mr Prashant spoke, it appeared as if I was not a customer but someone on the payrolls of HCL and a subordinate to Mr Prashant!! Almost disgusted at the very sight of a Toshiba product, he said "...why don't you people directly bring these Toshiba notebooks here for repairs, why do you approach through resellers?"

When I pointed out that this is not the kind of service I expect when I buy a Toshiba product, Mr Prashant pointed out to a list of telephone numbers - "...why don't you call Toshiba and talk to them about it, why are you wasting my time? We only do repairs and we are not responsible for aesthetics". Mr Prashant further asked me " leave the machine with us and we'll see what can be done"

Also, as per my reseller's advise I called Toshiba customer care yesterday, they asked me to send in an email alongwith a scanned copy of the job card. Mr Prashant refused to provide me a copy "...we dont create job cards here, everything can be tracked with the machine's serial number. Ask Toshiba people to do the same"

I cannot give the notebook for repairs every other day as my office work is affected severely. Since this machine is still under warranty and has developed serious complications besides the above damage, I request Toshiba to have this machine replaced.

This is not my first notebook. I have been using Toshiba for a very long time - this would be the 4th one - never did I come across such QC problems...one pays extra for brands like Toshiba expecting proper QC but this is a shock!