[Resolved]  Toshiba Satellite C600 — Base Cover Laptop Nail thread Broken on the left side

Address:

Malappuram, Kerala

I have bought a Toshiba Satellite laptop c600 on September 8th 2011 and Iam having a warranty of 6 months left.Before three days a small hinging was seen on the left side of my laptop near the left speaker,above the power cord connection port.I registered a complaint in Toshiba and took it to a Toshiba service center at Coimbatore named Redignton India Limited Coimbatore,they told they will check and call me.After one day they called me and told that your laptop base cover is broken and it does not cover under warranty because its Toshibas policy.I went to the center and asked them for clarifications but they where not ready for anything and still telling the same that it will not cover under warranty.At last i asked him to open the laptop and show the broken part;he opened the laptop and the broken part was not the base cover but the thread which stands as an holder for the lid which was n the base cover.That nail thread is so small so that it has just to or three turns,and its is not broken at suddenly but gradually day by day because when he opened for showing it to me at that instance another small piece came out.But he updated in the Toshiba website as base cover broken.I asked him that the thread is only broken then why have you given as base cover broken and he told that the thread and base cover is moulded so its an physical damage.For real I highly recommend everyone that dont buy a Toshiba laptops form INDIA because the build quality is so poor.And also the complaint which I have had is a common complaint and there is videos in youtube claiming the same problem.Please take actions against this company ASAP.