Toshiba — Toshiba laptop slow startup issue - poor technical response

Dear sir, I( Bala Murugan. S) purchased Toshiba laptop on 13.07.2012 in coimbatore . Recently, i am facing terrible issues with this laptop , i asked the technical staff to come over here and check thoroughly and fix it before my warranty period gets expired. I mentioned in my email before expiration. Unfortunately, technical staff came to our place when my laptop warranty was about to expire. I was having two problems with my laptop- one is hinges problem and other one is the slow start up issue. hinges problem has been resolved by the technical staff by replacing it with the new piece. But when we ask for slow start up issue - the technical person says me that this must be Operating system file issue or hardware failure issue. when we reinstalled the Operating system again - we did not see much difference as earlier. it was still terrible , when we report this issue to their customer cell once again - they told us that our warranty period has been expired. I am quiet aware that my warranty period got expired and i have not renewed but i have mentioned this problem earlier before my warranty period gets expired. so , when i resent the email again , they came with the same response " our warranty period gets expired and they want us to visit their local service centre " - what i dont understand is the problem is not recitified properly and i am totally unaware of hardware and software knowledge . since , i have mentioned this issue earlier - i want the toshiba technical staff to come over here and take a look over and fix it properly. I am totally disappointed and i am in a mental agony with such improper response from the customer team with warm regards, Bala Murugan S. [protected]