[Resolved]  Tradus — Money not refunded nor the Product delivered

TRADUS — Money not Refunded / Product not delivered

I got a coupon from tradus W2SPR47.. so i made purchase on 9th April & amount of Rs 420.00 was deducted from my account but i did not receive the transaction receipt..
the transaction Id reflecting from my bank statement is
BIL/[protected]/Tradus.in/IBIBO_MICI104...
I mailed Tradus.in regarding the same.

The first reply i got was " for reason beyond our control we have not received any confirmation from your bank regarding the payment"

So i forward the complaint to the bank..
bank replied that.. amount has been forwarded to the biller on April 09, 2011 to INDIAIDEAS.COM LTD.

Again after 2days i got reply from tradus

"Further to our interaction ID << 062-937 >>, this is to confirm that we have received your payment against the order id 1524076"

Why the customer service dint give me the correct answer for the first time..
They told the money will be refunded in 10days. But i insisted them to dispatch the product as per the Oder ID, which could have been done in 4 days as per their website.. but they were unable to do so.

I checked online for complaints against Tradus & got this thread where many had similar experiences.. This website gives gift vouchers for customers, when they are unable to fulfill that they give Sub-standard product or don't dispatch the Oder ID..

I have made repeated emails to Tradus still there is no reply or Refund of that amount... Even they assured me to refund the money by 10 days.. Still they haven't returned the money..

Please get my money returned soon....

Dear Customer,

Thank you for choosing Tradus.in.

This is in regards to your order ID 1524076, which was an invalid trasaction.

Tradus finance team checks all such transactions in a prompt manner, hence, as soon as our sytem noticed that your transaction failed, the first immediate communication had been send out.

However, to your further request to authorize the order, we had responded that as the mentioned order was not captured on our system with all the requirements, we regretfully process a refund.

We have also informed you about the gift voucher which has already revalidated & the expiry date for the same is 11-May-2011 12:00 am - This is mentioned on the mail on the 27th April

Also regarding the refund, we do hereby confirm once again that be rest assured, you will receive your money shortly. We will quickly get our finance team to investiagte this case on priority basis.

May we also request you to refer to the mail from our customer service team which ensures that this issue will be resolved to your satisfaction.

Regards,
Tradus CRM

Dear Customer,

Thank you for trusting Tradus.in

As promised kindly find a mail from our customer care team confirming the details for your refund.

We would be happy to investigate this issue further in case you have not received the funds in your bank account.

Tradus looks forward to a confirmation from your side to our customer care team about any help required regarding this issue.

We apologise for any inconvinience caused and we are keen to deliver a pleasurable customer experience on your next visit to www.tradus.in.

Hope this suffices your query.

Regards,
Tradus CRM

I am saraphudeen vp, I had booked for an item 1781650 having Rs 599, but due to non stock, tradus informed me that the amount will be refunded within 10days, but the amount has not been received so far.actually tradus is cheating me, no satisfaction in tradus

dont like the pendeive so not delivery, order cancel plz.