Tradus — Request refused for Replacement of Product

Address:

Bangalore, Karnataka

Hi Team,

I had purchased a Home Theatre system from Tradus.in whose details are as mentioned:

Item id:133668
Item : Philips DSP2500 Home Theatre + Philips DVP3516 DVD Player
Order ID: 1101523
Order Date: 24 Nov 2010

But I was not satisified with product as it didnt had USB play and there were similar models on site to confuse me.

Under there 15 days Return Policy which states that: Return Policy a). To provide you a great shopping experience on tradus.in, we offer you a No Questions Asked Return Policy. Within 15 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund.

I requested them to replace my Order with any available Philips DVD Player with USB and I can pay the extra amount.

But after making me wait for 4 days they said they cant replace as the required product was delivered to me.

My Question is why to endorse a policy of 15 days Unconditional return if you can't abide by it.
Through your forum I would request them either to make them replacement or refund my money.

Please suggest way to get this issue resolved.

Regards,
Rituraj
[protected]

[protected][protected]-----

Attached Email Thread:

Hello Team,

Please go through your Return Policy:



23. Return Policy a). To provide you a great shopping experience on tradus.in, we offer you a No Questions Asked Return Policy. Within 15 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund.
b). Due to Import and Export regulations and restrictions, we are unable to extend our Returns Policy for any items sourced outside India.
c). Please contact "Customer Care" before initiating Return. We may arrange courier pick-up for you depending on the location or will instruct you on the process how to return the product.
d).When you return your product, please indicate the reason for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:

Returns
ibibo Web Pvt Ltd.
Block - A, Ground Floor Vatika Tower,
DLF Golf Course Road, Sector-54
Gurgaon - 122 002
Contact us at [protected]@ibibogroup.com We will refund you the cost of the returned item. Please note that we will provide a refund facility only for products ordered from our website.

You need to return any product bought from our website within a period of 15 days from the receipt of the shipment.


So under this you are obliged to return the product and if you wont, state me clear reason which justifies your policy too.
Here you have mentioned No Question return, so if you cant deliver me product ( as I’m not satisfied with this) then process the whole money refund.

If you promising something, please abide by it, I may have to take the process of law incase you still refuse without a proper reason which adheres to your policies.

Awaiting a response on this.

Regards,
Rituraj
+91 [protected]


[protected]


Dear Customer,

Thank you for writing to us.

We regret to inform you that we are unable to replace the product against
item id:133668 due to we have delivered the same product which you have ordered.

Please feel free to contact us in case you require further assistance.

Thanks & Regards,
Tradus CRM Team

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Hi Folks,

Will it be possible for you to respond with your take on this case, I really want a change in order and as per your 15 days Unconditional Return policy, I expect you to deliver on it.
It will be good if you can replace just the DVD player as Home Theatre Model is anyway same.

I will leave the call on you.

And if you differ then please state the reason for same.
Expecting a reply on this ASAP.

Regards,
Rituraj
[protected]


[protected]

Dear Customer,

Thank you for writing to us.

This is to inform you that we have forwarded the concern to our specialized department and we will update you with the status.

Please provide some time and we shall get back to you in 4 working days.

Thanks & Regards,
Tradus CRM


[protected]

Hello Team,

Thanks for the superb and timely delivery of Product. I’m really impressed and this cleared all the negative feedback that I got.
But there is one request I have to make, seems like as there were very similar products for Philips DSP 2500 Home Theatre. I wanted to select the DVD Player with USB but due to confusion ended up selecting one without USB.

Is it possible to replace this with new order as Its useless to me:
It’s a humble request as the product will go useless for me, You can just replace the DVD as Speaker System is same with all models.

Under your 15 days return policy, I would request you to replace my product Philips DSP2500 Home Theatre + Philips DVP3516 DVD Player with Combo Offer:-Philips DSP2500 5.1 Ch Home Theatre+ Philips DVP3326 DVD Player with USB.
Please help me out to further encourage me continue shopping with your website.
Will really appreciate your help.
Regards,
Rituraj