[Resolved] Tradus.in (ibibo Web Pvt. Ltd.) — Transaction Failed but Amount Debited from Credit Card | |||
Dear All, Please see below mail and you will understand the whole matter. The Tradus.in is not reversing the amount which was debited from my credit card due to failed transaction. I have already reported the matter to their customer service but they have still not reversed the amount. When i tried to find the contact no. for the site, i found they don't have any customer care number where any one can contact for any issue. I have found many complaint of harassment against this site on this https://www.consumercomplaints.in also. Please beware with this site as you cant contact them if face any problem Thanks. Prateek Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i'm shopping online on tradus.com but during my payment it's failed so i try to pay again as it;'s showed me failed so i did after three failed payment at the end fourth time it's work and my payment was successful they what happened with my last three failed transactions if it's failed then why it's been debited from my account here is my three failed transactions id and one successful transaction id details,
1. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1562.00
2. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1001.00
3. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1001.00
and fourth payment successful detail
4. 25/11/13 : POS[protected] PAYU payment successful Rs, 1001.00
kindly look for my failed transaction details and return/refund my amount which has been wrongly debited
[protected]@yahoo.com
1. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1562.00
2. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1001.00
3. 25/11/13 : POS[protected] PAYU payment unsuccessful Rs, 1001.00
and fourth payment successful detail
4. 25/11/13 : POS[protected] PAYU payment successful Rs, 1001.00
kindly look for my failed transaction details and return/refund my amount which has been wrongly debited
[protected]@yahoo.com
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+91 12 4677 7005
Pearl Building, Plot # 51, Sector - 32, Institutional Area, Gurgaon, Haryana, India - 122002
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Thank you for using Tradus.in
It would be great in case you could share the transaction ID against which you have been charged.
Also we would like to notify you that our finance team reconciles all files every 1-2 business days. In case we have received any funds against any invalid transaction, a refund is processed immediately and the amount gets credited in the next 10 business days.
Tradus team assures you that in case you have highlighted the matter to us already, this will be resolved for sure. Be rest assured that in case you have been charged incorrectly, you will surely receive the refund.
We wait for you response in regards to the transaction ID, so that we can move towards a positive resolution
Apologies for any inconvinience caused.
Tradus CRM