Tradus — Money deducted but no information on order

Address:

Mumbai City, Maharashtra

Hi,

This is regarding an order placed by me with Tradus.in

Item Code:- VVJS12SJ004RD

I paid using HDFC net banking and kept the page open for quite sometime as the website said don't close window till Tradus is processing the order. Now in my HDFC account the amount has been deducted. Please see the transaction that is shown in my account summary.

08 Aug 2012 MHDF[protected]-IBIBO.COM [protected] 08 Aug 2012 499.00

Yet I did not receive any online confirmation or there has been no mail regarding order and it has yet not been delivered or informed about.

I didn't expect this to happen with your website as it seems to be trustworthy and always have recommended people to visit and buy as there is very good collection of things. But I am in a shock to see such kind of response. Also tried calling customer care, ibibo contact number but yet no help provided and no one picks the customer care number.

Please reply soon and deliver my order as its already been quite some days now and help me to maintain trust and do future transactions with Tradus.

Thanks & Regards,
Neha