[Resolved] Tradus — Product Not Received | |||
Hi, This is Manjunath from Bangalore. I placed an order in Tradus for 8Gb Memory Card. Below are the details: Order ID : 3095746 Order Date :[protected] Order Value : Rs. 241/- GV Discount : Rs. 50/- Net Payment Value: Rs. 191/- Payment Mode : Net Banking Payment Status : Successful As one can see I paid through netbanking and payment was successful. (attaching the screenshot of Order details in my Tradus account) Problem is Order Status shows as Goods Dispatched. But Its been a more than a 10 days I have not received any product or even a call for the same from courier. I have been sending message to Customer Care within Tradus account - there is not a single response. I doubt - if they have any customer care center. Not able to find any phone/contact number In their website- How Trustworthy is this.. This was my first deal with Tradus and it's really disappointing. May be it's a small amount one can ignore - but this is not the way to make money - Tradus. Really - a Bad Experience. Mistake teaches a lot, and my mistake was to purchase from Tradus.. and It has paid me..!! Thank you Tradus. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Customer,
Thank you for using tradus.in
We regretfully inform that due to a technical issue your order details for transaction ID 1373892, has not been captured with us.
Our system failed to capture any contact details as a result of which we were unable to conatct in any form.
We have refunded amount of Rs. 711 and the RRI number for the same is [protected]
You will receive the funds in your bank account within the next 4 business days maximum time.
We also see that you have used a gift voucher of Rs 205, which will be revalidated & you can use it once again, however, we are unable to share the GV details with you over the public forum as it is a unique number - request you to contact us through our home page by clicking the 'contact us' tab & we will positively revert to your mail & revalidate your GV. We can only revalidate your gift voucher once we receive the details from your side.
We hope to hear back from you soon.
Regards,
Tradus
Thank you for using tradus.in
We regretfully inform that due to a technical issue your order details for transaction ID 1373892, has not been captured with us.
Our system failed to capture any contact details as a result of which we were unable to conatct in any form.
We have refunded amount of Rs. 711 and the RRI number for the same is [protected]
You will receive the funds in your bank account within the next 4 business days maximum time.
We also see that you have used a gift voucher of Rs 205, which will be revalidated & you can use it once again, however, we are unable to share the GV details with you over the public forum as it is a unique number - request you to contact us through our home page by clicking the 'contact us' tab & we will positively revert to your mail & revalidate your GV. We can only revalidate your gift voucher once we receive the details from your side.
We hope to hear back from you soon.
Regards,
Tradus
Hi Team,
I have placed an order in tradus.in on 20th July. On the same day I could see the order status on the order history page.
I have not received the product yet. Also in the website I can't see anything in the order history.
Kindly don't give an excuse of system was not working. If It was not the payment wouldn't have successful and I wouldn't have got the sms of the order ID.
Please note my order id: 3243901, request you deliver the product as soon as possible.
Regards
Priya
I have placed an order in tradus.in on 20th July. On the same day I could see the order status on the order history page.
I have not received the product yet. Also in the website I can't see anything in the order history.
Kindly don't give an excuse of system was not working. If It was not the payment wouldn't have successful and I wouldn't have got the sms of the order ID.
Please note my order id: 3243901, request you deliver the product as soon as possible.
Regards
Priya
Its been multiple interaction with Tradus & reply was not encouraging..
Surprisingly status of my product says it is delivered however i dint receive it till now.
Transcend 32GB TS32GJF500 Pen Drive
Sub Order Id: 5947394
Qty : 1
Price : Rs. 965/-
Order Status : Shipment Delivered
Delivery Date:[protected]
Courier Name: Overnite
AWB Number: [protected]
No one is worried to action on complaint rather i was advised to talk to vendor or courier for speedy action.. then why this is site is availiable. If iam suppose to contact vendor directly i would have purchased from him directly..
TOOOO GOOOD EXPERIENCE IN FIRST PURCHASE... STILL WAITING FOR MY PRODUCT
Surprisingly status of my product says it is delivered however i dint receive it till now.
Transcend 32GB TS32GJF500 Pen Drive
Sub Order Id: 5947394
Qty : 1
Price : Rs. 965/-
Order Status : Shipment Delivered
Delivery Date:[protected]
Courier Name: Overnite
AWB Number: [protected]
No one is worried to action on complaint rather i was advised to talk to vendor or courier for speedy action.. then why this is site is availiable. If iam suppose to contact vendor directly i would have purchased from him directly..
TOOOO GOOOD EXPERIENCE IN FIRST PURCHASE... STILL WAITING FOR MY PRODUCT
Tradus non delivery of my product
Order ID : 5865492
Order Date :[protected]
Order Value : Rs. 492/-
GV Discount : Rs. 100/-
Net Payment Value: Rs. 392/-
Payment Mode : Debit Card
Payment Status : Successful
This is my order Status and they given that
Transcend 16GB TS16GJF500 Pen Drive
Sub Order Id: 5939909
Qty : 1
Price : Rs. 492/-
Order Status : Shipment Conflict
Order Date:[protected]
i didn't get my order till now and they didn't show any AWB number to track they are doing fraud business please help me regarding this please am poor help me out about this issue...
Order ID : 5865492
Order Date :[protected]
Order Value : Rs. 492/-
GV Discount : Rs. 100/-
Net Payment Value: Rs. 392/-
Payment Mode : Debit Card
Payment Status : Successful
This is my order Status and they given that
Transcend 16GB TS16GJF500 Pen Drive
Sub Order Id: 5939909
Qty : 1
Price : Rs. 492/-
Order Status : Shipment Conflict
Order Date:[protected]
i didn't get my order till now and they didn't show any AWB number to track they are doing fraud business please help me regarding this please am poor help me out about this issue...
I PURCHASE BATTERY OPERATED TOY TRUCK ON 17/02/2013 FROM TRADUS.COM,
STILL NOT RECEIVED MY ORDER.
My Orders >> Sub-Order(7685435_01)
Sub-Order ID: 7685435_01Current Status: Pending Dispatch
Hush_Babies
NewDelhi, Delhi
• Order Flow
• New Bright Softrax Battery Operated Truck
• Order Details
• Shipping Address
Shipping Address
Mohammed sajid
35,KAZI PARK,NEAR RAILWAY CROSSING,KOSAMBA
KOSAMBA , 394120
Gujarat , India
Mobile: [protected]
STILL NOT RECEIVED MY ORDER.
My Orders >> Sub-Order(7685435_01)
Sub-Order ID: 7685435_01Current Status: Pending Dispatch
Hush_Babies
NewDelhi, Delhi
• Order Flow
• New Bright Softrax Battery Operated Truck
• Order Details
• Shipping Address
Shipping Address
Mohammed sajid
35,KAZI PARK,NEAR RAILWAY CROSSING,KOSAMBA
KOSAMBA , 394120
Gujarat , India
Mobile: [protected]
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I bought a product on 11/2/2011order number 1373892 and I have not received the product until the time I am raising this complain, these people don't have any help line people any forum should be banned immediately a stern action should be taken against this kind of Hypocrites. Please suggest was how to get a refund of rs 711.
Regards
Deepak Chetri