[Resolved] Tradus — wrong product | |||
hi i m krishan lal chugh and i won gift voucher on ibibo.com and they gave a 500 rs gift voucher and i used that voucher in buying a techcom 12 mp camera on tradus.in ( their online shopping site). i got my product on time but its not 12 mp camera. they are lieing on site that they are giving 12 mp camera of techcom i used that cam i feel its not even 4 mp camera and this is a cheating over their site that they are telling much about their product just for sake of selling but actually they are not giving a actual product as they mentioned on site. please tell me what to do with them krishan lal chugh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Pearl Building, Plot # 51, Sector - 32, Institutional Area, Gurgaon, Haryana, India - 122002
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I ordered a reverse parking sensor from tradus online. The offer was for Rs.1499 for a reverse parking sensor with LED mirror display which was beautiful (as per the pics on deal) Order ID 7979669_01. When I received the product it was just the normal one with small orange display.I spoke with Datson customer service, his name was Ajit and he told me that the pictures in the deal was just for the display and they don't have any other products available. I asked them to replace the correct one or refund me. After a long conversation with the customer service, he finally agreed to refund the product and asked me to mail tradus for same. I did the same and the response from them was terrible,
[protected][protected]-
This is with reference to your order for Car Reverse Safety Parking Sensors With Mirror Display sub-order ID 7979669_01. I sincerely regret that the product sent by the seller WH_Ventures is incorrect.
We regret that we are unable to replace the product or process a refund for the same. As already mentioned on our web site," In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform tradus.com by visiting Help Section and submitting a query within 24 hours of delivery of the item/product and if the Buyer is unable to do so, then the buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods."
We regret that we are unable to help you in this regards.
The seller was ready for the refund, but tradus denied it.