[Resolved] Samsung — TV Screen discoloration within few months of purchase | |
Hello! We have bought a Samsung TV model no-29M21MA from Spectrum Trade & communication Center, Guwahati-3, Assam on 28th May'08. But after about 4 months we observed that there was discoloration of the screen at certain places. We lodged complaint at the local Samsung service station, the service boy checked the TV & said that he had replaced certain part of the TV but still the problem persisted. This time we said that we want a replacement as we were within the warranty period but the service station refused to do so & the TV was kept in the service station for about a month, they said that the picture tube was replaced but still the problem persisted. Now the spots appear to be green in color. Again when we complained they said that we have crossed warranty period & we will have to pay for any service. When we were facing trouble with the TV from the very beginning why did we not receive a replacement?????Were they waiting for the warranty period to be over to earn money on repairs????? What is the use of warranty then???? Also they do not have contact address/ email id at their website where we can register our complaint. Kindly HELP! Rgards, Devaroon Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I purchased a LCD TV from a dealer of Hyderabad. After 1 year and 2 months there is a vertical line appearing in the screen while running and two spots also in vertical order. I did a complain through e-mail please provide us the nearest dealer's name. But i am unable to get any response till now.
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Hello!
We have bought a Samsung TV model no-29M21MA from Amar Electronics, Alibag, Raigad, Maharashtra on 2nd Feb '09. But after about 5 months we observed that there was discoloration of the screen at certain places. We lodged complaint at the local Samsung service station, the service boy checked the TV & said that he had replaced certain part of the TV but still the problem persisted. This time we said that we want a replacement as we were within the warranty period but the service station refused to do so & the TV Part was kept in the service station for about a 2 1/2 month, they said that the picture tube was replaced but still the technician is not comes to replace the part. When we were facing trouble with the TV from the very beginning why did we not receive a replacement????? What is the use of warranty then???? Also they do not have contact address/ email id at their website where we can register our complaint. Kindly HELP!
We have bought a Samsung TV model no-29M21MA from Amar Electronics, Alibag, Raigad, Maharashtra on 2nd Feb '09. But after about 5 months we observed that there was discoloration of the screen at certain places. We lodged complaint at the local Samsung service station, the service boy checked the TV & said that he had replaced certain part of the TV but still the problem persisted. This time we said that we want a replacement as we were within the warranty period but the service station refused to do so & the TV Part was kept in the service station for about a 2 1/2 month, they said that the picture tube was replaced but still the technician is not comes to replace the part. When we were facing trouble with the TV from the very beginning why did we not receive a replacement????? What is the use of warranty then???? Also they do not have contact address/ email id at their website where we can register our complaint. Kindly HELP!
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