[Resolved]  UniverCell, Velachery, Chennai — Sony Ericsson F305 hanging frequently

univercell/sony ericsson F305 — sold a defective handset

i bought sony ericsson F305 mobile at UNIVERCELL mobile shop at ameerpet in hyderabad.they told that the mobile supports 4GB expandable memory.but the mobile not even supporting 2GB.
then i went to shop and i told about my problem.they advised me go for warrenty service.then, i went for warrenty service twice.once at kukatpally and 2nd time secunderabad which is main service center.
but, the same problem is reoccuring.the shop authorities are denying thier resposibility.
the date of purchase is 3rd of july 2009.first i observed the problem on 4th of july 2009.
i felt very frustreted and irritated.i went to the shop 7 times.they not even responded properly.and they behaved rudly.
how colud i get value for my money???????

Dear Manager,

Yesterday I went your showroom at A.S.Rao Nagar, Secunderabad for a mobile and I asked your sales person to show the 1662 Model, but he was put a model of 1661on the table where as I asked for 1662 model. When I asked second time he shown me
1662, at the same time again I asked the difference between the two. Just he told
only a key pad difference but not explained colour difference of back side of the
piece. After Opening I came to know the colour difference. I requested them to
change but they was refused to change the piece.

When I asked him a particular type i.e 1662, why he was shown the 1661.

When I asked him a difference between two, why he was not educated colour of
backside.

I do't know the market stability o[censored]nivercell, even though I went to your showroom,
but I am not satisfied for their act.

Can you help us to change the my mobile from 1661 model to 1662 model or at
least to provide Black colour in the same model.

sony ericsson f-305 — defective set

Sir,
I have purchased a Sony Ericsson F-305 last year in april and since then it has been gone to service center twice.Still the defect could not be removed.there is a problem in it's display,it gets hang a lot of time..
So kindly give me a replacement of that handset as soon as possible..

I bought a mobile in univercell before three months but that is not working today. i want it to be replaced by some other mobile or to return my money back.The problems in that mobile are: if i insert both Sims it is showing invalid Sim. and it is automatically gets switch off.
Could you please help to change the mobile.Details are below:

Make : Videocon
Model : V1301
IME# : [protected] & [protected]
Bought at : Univercell, Bypass Road, Velachery, Chennai - 600042
Purchase date : 07/04/2010

Sony Ericsson/ F305 handset — Defective piece of handset

Dear Sir/ mam, I have purchase a set of Sony Ericsson, model no. 305 and it was a defective piece as after some days the problem start occuribg in this particular set. I went to the service center many times, sometime they service it in free, sometime they charge but no output. even many time I tried to contact sony ericcson through mail and other but no results. The appended mail is the prrof but no output.


Sumit Kumar <[protected]@gmail.com>

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Auto Reply from Sony Ericsson Contact Center, Case ID Tag
2 messages
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Sony Ericsson Contact Center <[protected]@support.sonyericsson.com> 10 May 2010 14:36
To: [protected]@gmail.com
Dear Customer,

Thank you for contacting Sony Ericsson patronage, your query has been registered and the reference number is the Case ID Tag Only.

We assure that our team will respond to your query soon from the receipt of your email.
This is a system generated response we appreciated if you do not reply on this mail since it will not deliver to any recipient.

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

_________________________________________________________
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:87305848,2]


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Mr. Sumit Kumar :- Well Measured <[protected]@gmail.com> 11 May 2010 17:49
To: Sony Ericsson Contact Center <[protected]@support.sonyericsson.com>
Dear Sir/ Mam,

This for your information that I have purchased a handset of Sony Ericsson; detail as under:
Model No. : F 305
IMIE No. : [protected]
Purchase Date : 31.05.2009
Purchase Station : Mobile Vision, 1A/101, Phawara Singh Chowk, NIT Faridabad- 121001. (Sony Ericsson Experience centre; Authorised Sony Ericsson Service centre)
Invoice No. : 188
After few days of purchase I start facing problem like hanging, slow processing, audio problem etc. with this particular set. I had visited near about 4-5 times to the above stated Mobile Vision Store and I do not know what type of corrective maintenance was done with this handset (may be the formatting or it may be software updation). Every time software problem shown as root cause and after each visit this handset was found ready to use. But after using it for 1-2 months of this service again the same problem occurred.

On 06.05.2010 again the same problem like hanging, display, battery, audio etc. occurred and this time I visited to RT Outsourcing Services Limited- Faridabad, Shop No. 4, 1st Floor, Rama Place- 1, Faridabad. It was assumed to deleiver me on the same day i.e. on 06.05.2010 but one Defect is still not improved and it would be given back to me on manday i.e. on 10.05.2010. means near about four working day to improve this one.

I do not know why there is so problem with this handset. It may be due to some defect or the outsourced agencies is paying havoc with the big name by just providing the corrective maintenance in the place of preventive maintenance.

Earlier I was the user of NOKIA and I switched over to SONY ERICSSON and sometimes it seems to be a worst decision. Is it acceptable to Sony Ericsson, the big name in market that customers feels such level of dissatisfaction as the prime motto of any organization specially related to this industry is the customer satisfaction.

I have already lodged a complaint in the customer care and my complaint no. is 8729138. As I have faced such problem many times and these are likely to continue with this particular handset, so considering it a defective piece I requested you to kindly replace this particular set.

Kindly do the needful and oblige me.

Thanking you,

Regards,

Sumit Kumar,

Cell no. [protected], [protected]

Encl:
Bill Scanned copy is attached for your ready reference,
Job Sheet given by service centre.
[Quoted text hidden]
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Mr. Sumit Bhardwaj
2 attachments
Sony Bill[1].jpg
476K

rt serv.doc
72K




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Now its again start facing problem. I request kindly help me.

Thanks & regards,

Sumit Kumar,
Contact No. [protected], [protected]

Enclosement- Bill of mobile phone, service center job sheet.