Aircel Prepaid — Unwanted calls

Dear Mr. Nagarajan,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, this is to inform you that your Aircel number is not registered in National do not disturb Registry.
We request you to register for same, either by calling or sending SMS with keywords "START DND" to "1909" at free of cost.

The telecom service provider will acknowledge the request within ten days and requests will become effective in 45 days from the date of request.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

My friend I must tell you that the DND service is a government regulatory service under which telecom operators cannot send you any kind of promotional messages or calls. It is a normal procedure and does take 45 days to activate such a service on your number.

i'm not getting incoming message from our cell and please delete the unwanted call and msg.i has send the msg to deactivate call and msg.

I totally agree with your complaint. I am also a victim of such calls and messages from AIRCEL. I wonder who gave them the authority to make such calls and messages. You rightly pointed " Activation takes jst few minutes and deactivation takes 45 days". How can they steal our time like this. The customer service cell is not at supporting. They simply says as per TRAI regulations, its been done (As if TRAI has initiate AIRCEL to make such promotional calls and messages). I am thinking of closing my connection with aircel since there is a limit for everything...

This is to inform you that I am getting several (daily more than 10 calls) unwanted calls for caller tunes & SMS from aircel. Kindly avoid such nuisance calls & SMS.