[Resolved] Videocon Fridge — videocon fridge not working properly

vivek gupta

from Noida, Uttar Pradesh

Address:

Jaipur, Rajasthan

sir/madam

i am purchases videocon fridge april 10,2010, i am face many problem this fridge i am complent videocon service provider but sevice provider is not provider best service this fridge, i am request service provider pl. replace my fridge but service provider is not ready replace my fridge i am very pazale this fridge and service provider so you are requested pl replace my fridge

thanks
regards
vivek gupta
ph.: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mc eastogi

from Delhi, Delhi

I myself purchased on 19.03.2007 a 220 L single door Videocon fridge from Sushil Electric Co. Ghaziabad. From the very beginning the fridge started loosing its looks like colour of the handle, body covered with polythene looked dirty owing to collection of grime and dust. Last year it stopped cooling and had to be serviced by filling gas. This year also it started giving trouble by making noise, giving foul burning of wires like smell and sparks also requiring service.

Service and customer care of Videocon is very bad and desires much to be done for customer satisfaction and convenience which is missing absolutely. The customers have lost confidence and faith in the company and its consumer durable products like fridges etc.

I have to fight and win service every time in a beligerant manner as there is no polite way is left. I also intend to get rid of Videocon fridge at the first opportunity in exchange of LG or Samsung 400 L double door frost free Star rating fridge in exchange.