[Resolved]  Videocon Fridge — Very very poor service

Address:

Udham Singh Nagar, Uttarakhand

Highly dissatisfied with the service provided.
Complaint raised several times to the company`s customer care.
No solution provided.
The detail communications are as follows -


Reply
Forward
DeleteReport Spam
Mark as safe Actions PrintSubject: Re: DEH10­04120­110 Dissa­tisfi­ed with your servi­ce, From: "TARA CHAKRABORTY"<[protected]@rediffmail.com> Sat, 21 Apr '12 2:00p To: "Customercare"<[protected]@vgmail.in> and others Cc: Bcc:
Less | Show full Headers | View blocked images
- Download all
Sir,
Still waiting for your response.
Please revert.

Thanks & Regards

T.P.Chakraborty




From: "TARA CHAKRABORTY"<[protected]@rediffmail.com>
Sent: Fri, 20 Apr 2012 22:53:00
To: "Customercare"<[protected]@vgmail.in>
Subject: Fw: DEH[protected] Dissatisfied with your service,


Dear Mr. Deendayal,
Your service mechanic has attended the complaint on 13.04.12. The fridge is still not working satisfactorily.
Cooling is not taking place in the lower compartment at all and in the deep fridge the cooling is much less than earlier.
I called your service mechanic Mr. Umair Khan for last three days. He assured that he will attend the problem but not attended .
This seems either he is not competent at all to rectify the problem or the quality of the fridge is so inferior that this is non rectifiable.This may be an in-herant reliability issue of your product.

Please let me know the means & ways to rectify the problem as I am fed up with your service support and it has become a regular task for me to lodge the complant on every week, spoil couple of hours with your mechanic , even though these are not yielding any result.

I am very much upset . Please depute any competent technician to attend the issue for the last time on tomorrow after 18.00 hrs, or else I will be escalating this to suitable forum.

Looking forward for the resolution of the issue.




From: "TARA CHAKRABORTY"<[protected]@rediffmail.com>
Sent: Wed, 11 Apr 2012 08:49:09
To: "Customercare"<[protected]@vgmail.in>
Subject: Re: DEH[protected] Dissatisfied with your service,

Sir,
Please depute your service engineer to attend the problem today after 18.00 hrs.
My refrigerator is still not working effeciently . Cooling is not happening and an abnormal noise is coming from the refregerator.
Please look into it.
Thanks & regards

T.P.Chakraborty




From: "Customercare" <[protected]@vgmail.in>
Sent: Tue, 10 Apr 2012 17:00:39
To: <[protected]@rediffmail.com>
Subject: Re: DEH[protected] Dissatisfied with your service,



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.



Your complaint has been registered And Assure You That an immediate Step would be taken in this Regard.



Complaint ID: DEH[protected]







Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..

rediffmail.com/cgi-bin/red.cgi?red=file%3A%2F%2F%2FC%3A%2FDOCUME%7E1%2F323899%2FLOCALS%7E1%2FT...⇄ width=200 v:shapes="_x0000_i1025">



Please SMS SVC to 53030 and our customer care executive will get back to you within 2 working hours.







[protected][protected][protected][protected]
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Monday, April 09, 2012 5:31 PM
To: [protected]@vgmail.in; [protected]@videoconmail.com
Subject: Fw: Dissatisfied with your service,



The refregerator is still not working.
Please look into the matter.
I am not willing to pay anything more this time .




From: "TARA CHAKRABORTY"[protected]@rediffmail.com
Sent: Mon, 09 Apr 2012 17:27:57 +0530
To: "[protected]@vgmail.in"[protected]@vgmail.in,"[protected]@videoconmail.com"[prot...⇄
Subject: Dissatisfied with your service,



Dear Sir/ Madam,
I have purchased a refrigerator of Videocon Make ,on 27.03.10 , Model - VAL-233 IBH.
The refregerator was working satisfactoryly .
All on a sudden it stops working and I logged a complant in your Customer Care on 01.04.2012, Vide Call No- DEH[protected].
1) As per your confirmation you service engineer Umair Khan ( Mobile No[protected] attended the problem in the evening of same day and after lot of trial with permutation & combination with some difrost timer & overload relay , which he was carrying in his bag in loose condition , he decleared that the problem is resolved. He took Rs 1278/- from me and went off saying that the fridge will take some time to attain the cooling level.
Unfortunately 8 days passed , still it is not cooling.
2) Moreover during collecting the repairing cost he was asked to give the receipt but he told that it will be sent through courior, which I am yet to receive.
3) After pressurising too much for the receipt , he has given me the portion of his service job card mentioning the amount he has taken.
4) During discussion on the excessive bill he was claiming from me , he told that the overload relay was defective because the fridge was not working and during the testing what he was doing the defrost timer got damaged. When Idenied to pay him the price of the defrost timer as this was damaged by him , he started arguing in an indiscent manner.
5) He was adament to take the failed part with him. I strongly opposed that when I have paid the full price , why should I allow him to take the part,and finally he left the part with me.
6) None of the parts he was carrying was in videocon original spare parts packing , hence doubt for spurious parts being used is also strong.
Please look into the matter.
As a customer I am highly dissatisfied with the service you have offered. I am feeling that I am being cheated.
Please look into it and do the needful at the earliest.
The copy cash memo & repairing bill is attached herewith for your reference.
Thanks & Regards
Tara Prasanna Chakraborty