[Resolved]  Videocon Fully Automatic Washing Machine — Some parts has to be replaced

I have bought Videocon fully automatic washing machine (Rust Free) on April 2007 in Ratna Stores, T.Nagar, Chennai, Tamilnadu. On September it was not working and I gave complaint in Phone No.[protected] and my complaint no. is C.F.14018. They attend after two days and said some part has to be replaced and it has come from Ahemadabad. For nearly 2 months they said the same complaint and after I called [protected] Mr. Chandran the co-ordinator. Immdiately the next day they replaced the part and made it work. Now again their is a repair and I made a complaint in Phone No.[protected] and my C.No. is 26049. They again came after two days and said some rubber element has gone and it has to be replaced and it has no warranty and I have to pay Rs.500/-. This has happended on 1st week of November and since now the same reply that the part has to come from Ahemadabad has been repeadtly told by the complaint girl. She gave a Phone No.[protected] Mr.Suresh and told to speak to him. I spoke to on 16/12/2007 and since now there is no reply.

I thought your product and service will be good, but within 6 months I have to replace two parts. Everyone told to buy whirlpool washing machine as service is very good and product also. Is this the service given by you. Now I am referring everyone not to buy videocon since the service is very poor.

If your not going to attend the complaint immediately I have to go to the consumer court with all my details.