[Resolved]  Videocon Mobile Phone — Regarding Warranty Repair

Videocon Mobile — Unsatisfactory Response

Dear Sir/Mam, I was purchase an Videocon Mobile Handset Model No-V1755 Dated 08/08/2011 from Mobile Bazaar (Shop Name), Gorakhpur (UP) & at the time of purchasing the Sales person committed me for Best After Sales Service through Videocon. In the same case I want to inform you since purchase the Handset i was faced Poor Battery Backup Regularly then I was contact same shopkeeper regarding the problem & they says this is a normal problem & use Handset normally & given me the address of Local Service Center in Gorakhpur City (Agarwal Computers, Shahi Market, Cinema Road, Gorakhpur Ph[protected] & [protected]). After sometimes Touch Screen of Handset not working again I was go to Service Center for Mobile Repairing or Replacing on dated- 14/10/2011. The customer care executive make a job slip No UPE[protected] & call me Return after one week but still Handset not replaced or repaired & Service Center says always put the order of Touch Screen but still Company not provided above part. In this case I was trying the Mobile No. of Area Service Manager of Videocon Mr. Kamal Kant No. [protected] more than 50 times but they are not picked my phone single time.

Videocon — Mobile repair

Main Manish Telecom Multani Dhanda Delhi par apna mobile repair karne kay liye 1/12/2010 ko submit kiya tha. aaj 18/12/2010 tak Iske baare main koi bhi jaankari nahi hai. Videocon kay customer care main phone karne par unhone bataya ki manish telecom kay pass mobile 13/12/2010 ko bhaje diya. manish telecom ko phone karke pata kiya to unka kahna hai ki 20/12/2010 ko phone kar kay pata karna. 18 din hone ki baad bhi phone ka koi pata nahin hai.

I've bought a videocon simcard two months back. and recharged for Rs.395 every month, first month they cut my outgoing connection i did't know why. i went to the retailer and asked the reason he said might because of mismatch of the signature. but i knew i put my sign correctly in all documents. they cut my outgoing for more than 25 days. hardly i used 4 days of 30 days validity. and second month i recharged for the same amount this time i dont know all kind of mobile handsets are not accepting the sim. every handset showing the message is searching... this month my total amount is wasted. i got chennai zonal manager contact number i've tried atleast 60 to 75 times from different numbers her never picked up the call. and i got videocon call centre number they are cutting call. and customer care no words to say... i'm requesting Everyone ddddddddddonnnnnn''tt buy videocon simcard. customer service is veryyyyyyyyy veryyyyyyyyyy badddddddd uglyyyyyyyyyy, pleasssssssssss dont buy...

RESPECTED SIR,

MY NAME IS SANJAY MITTAL I HAVE A VIDEOCON TWIST MODEL V-1688,
I HAVE SO MANY TIMES COMPLAIN REGARDING FOR MY PHONE IS NOT CONNECTE TO PC. FIRST I GIVE ABOUT MY PHONE DETAIL. I HAVE PURCHASE THIS PHONE ON 5TH SEP-2011 FORM NORTH INDIA TOP COMPANY (P)LTD, SEC-26, DWARKA, BY INV. NO.DAR/092011/17260 DT.05-SEP-2011 TIN NO.IS.[protected]...
MOBILE EMI NO.IS-[protected] & [protected] MODEL-V1688-10W48-V1 ...

i complain to customer care for regarding my mobile is not connected to pc. they proper support by the mobile have some other issue, then they said please check your phone at service center, then i have to go at your Nehru place a.c.care center the said that your mobile is OK but its USB/charger lead have some problem ..then i deposit the lead its return after one & half month..but problem is not short out, , , then i again complain they give me NEXT A.C.CARE CENTRE AT LAJPAT NAGAR 2, K-19, BALA JEE CARE, FIRST HE SAID SET HO JAYEGA AFTER THEN I SAID THET IS THE MOBILE IS IN WARRANTY, THEN HE SAID, ISME MOUSER HAI, IS KEE JECK KHARAB HAI IT WILL BE CHARGE FOR JACK IS 500/RS AND OTHER CHARGE BE PAID FOR OTHER WORK...

WHAT IS THIS, , ,
WHAT IS WARRANTY
LIKE THIS CENTER IS DOWN THE MARKET OF YOUR PRODUCTS OR YOUR COMPANY ...
I CANT BE SATISFIED THAT PERSON YOUR PRODUCT I WILL NOT SAY OR MY SELF TO BUY ANY PRODUCTS OF VIDEOCON TO BUY AGAIN ...
ONE JACK IF YOU BY FROM MARKET ITS COST IS ONLY IS 20-50 RS, WHAT IS SERVICE CHARGE IS IT 400/OR OTHER WHAT YOU THINK ABOUT THIS ...

RESPECTED SIR IF THIS IS WARRANTY & OR SERVICE I LIKE TO SAY PLEASE THANKS OR I WILL CHECK THAT PHONE AT ANY LOCAL SERVICE OR ANY REPARE CENTRE .. TO SOLVE THIS PROBLE, , , , ,

PLEASE SOLVE MY & YOUR PROBLEM, , TO GROW UP YOUR COMPANY OR PRODUCTS

THANKS WITH REGARDS
sanjay mittal
[protected]

I had given a mobile to repair on 5 April 2012 but i have not got till today
my mobile model no is v1655
product no [protected]
i have submitted to shree sidhi vinayak & company, 125/53A, Govind Nagar, kanpur

please take proper action to deliver my phone
name -Ajay
add -184/6 Vijay nagar kanpur
mo -[protected]
[protected]@gmail.com
date-07/05/2012

v1688 of videocon — result after using

i just want to make u clear that this product is worst it works good only for some time after that it will be just as local mobile . touch screen will also not works and this product we took from home shop 18