[Resolved]  Vodafone — Billing Issue

Vodafone — Corresponce

Respected Sir,

My Mobile number of vodafone is [protected] and whenever we call up customer care for any inquiry or complaint the executives put the call on hold and transfer back it to the ivr mode where we need to again have to press option to get connected to customer care.and finally not reaching any of them .Loop continues.

Hi,

My name is Vanish Acharya, I am a corporate customer of Vodafone and I work for WNS Global Services Pvt. Ltd. My current Vodafone numbers are [protected] (Corporate Number) and [protected]. Following is the explanation of my complaint.

I purchased a Vodafone corporate number [protected] (Account number 8.11469298.00.00.101663) in November 2007 and I continued using the number till February 2008 without any billing or network issues. In the month of February 2008 I made a cheque payment (CITI Bank Cheque Number 505899) of 1500INR to Vodafone. After ten days my outgoing services were barred and called Vodafone customer service to know the reason and I was informed that the reason was due to nonpayment of bill then I explained the agent that I have made a cheque payment and also provided the cheque number then the agent informed that the cheque was bounced then I called my Bank to check on the same but I was informed by my bank that they never received ant cheque from Vodafone for clearance, then I again called Vodafone customer service and spoke to another agent who still was not able to help me then asked for an escalation and spoke to a supervisor who then checked and told me that they have received the cheque but it was never sent for clearance and the supervisor apologized and activated my outgoing services. After few more days (On February 18 2008) again my outgoing was barred and I again called Vodafone and the same thing was repeated but in the end they again activated my outgoing service and I was happy about, but my happiness did not last for a long time because again after a few more days my outgoing service was barred and then I again called Vodafone customer service and I was given the same reason for restriction of the service, this time I was very upset and really got frustrated and I explained the agent about the same story and I asked the agent to activate my service and call me back by the next day morning with a status of the cheque I had given to Vodafone but to surprise me or rather to put me in deep shock the agent told me that I am the one who is in need and I should call them if I want to know the status. The next day I checked and my service was still not reactivated then I called my bank and Vodafone had still not sent the cheque for clearance so I stopped the payment of that cheque and called Vodafone and informed about the same. In the later months I got calls from the legal department of Vodafone and I explained them the entire story and I told them that I am really ready to meet them in the court, and after that I never got calls from any departments of Vodafone.

On June 05, 2009 I bought another Vodafone corporate number [protected] and on October 03, 2009 I paid my bill of 986INR but after two days my outgoing service was barred and on calling Vodafone I was informed that I have exceeded my credit limit then I made a payment of 1000INR but again on October 14, 2009 my outgoing service was barred and I called the Vodafone customer service and spoke with Shadab who said that my unbilled amount had gone up to 2600INR which I knew was incorrect so I asked for a supervisor but Shadab refused to transfer the call to a supervisor but as I refused hang up the call without speaking with a supervisor so he placed my call on hold and after 10 minutes my call was placed on mute but I did not disconnect then again the call was placed on hold and after 5 minutes came the supervisor Jagdeep Singh. Mr. Singh was very rude and just said that his system is down and cannot help then I said I will wait till the system is restored then Mr. Singh told me that I was talking crap and disconnected. After an hours time I got a message from Vodafone informing to make a payment of 2694INR on my old disconnected account to avoid disconnection of service on this account.

Following are my questions to Vodafone:

1}. I gave the cheque of 1500INR to Vodafone on February 02, 2008 then why was the cheque sent for clearance on March 06, 2008?
2}. Why did Vodafone disconnect my outgoing services thrice in the month of February?
3}. If the cheque was bounced, then why did Vodafone reactivate my outgoing service on the 12th and 18th of February, 2008?
4}. If the payment of Vodafone number [protected] was not made then why did Vodafone disconnect the services of numbers [protected] and [protected]? As these numbers dint had anything to do with the previous number.
5}. Why didn’t Vodafone call me before disconnecting the services of my new numbers?
6}. Why did the Customer Service agent lie me, that the usage of my new number has gone up-to 2600INR.

I want Vodafone to activate my services ASAP and waive the bill of my Vodafone Numbers [protected] and [protected] for month October 2009 as I am not getting the services in this month on both the numbers. I would also want Vodafone to compensate for all the inconvenience caused. I would also want Mr. Jagdeep Singh (Supervisor Vodafone Customer Service) to call me and apologize for unprofessional conversation he had with on a customer service call.

I would appreciate a prompt and a satisfactory response in this matter

Regards,
Vanish Acharya
Cell: [protected]
Email: [protected]@yahoo.com

Hi, this is Vanish Acharya, Vodafone has disconnected my Vodafone numbers [protected] and [protected] so now I am not able to even receive calls or messages on those numbers. I can reached at [protected] or my email address as mentioned ([protected]@yahoo.com).

We apologize for all the inconvenience caused to you.

We reviewed your record and we have voided your previous bill with vodafone, considering your uneventful experience with us. We would request you to walk in to any our Vodafone Stores and provide the following reference number for them to action on your record.

Reference #: JSY38634UNDO65

We'd like to once again apologize for this uneventfull and less ordinary experience with us.

Yours Sincerely,
Vinayak Sharma
Manager at Operations
Vodafone Corporation India Ltd.

Vodafone — Compensation for Service related Issues - Vodafone

Dear Sir / Madam,

I had compaliant so many times to Vodafone office - Kareli baug - VADODARA, but the service standard was pathetic and the issue stands unsolved.

Now, I want to file legal complaint for the compansations,the problems faced by me due to this delayed services.

Pls communicated / respond to my e-mail ID - sodha.[protected]@yahoo.in,

The updated communication was as per Below and the same complain was raised as per detail mail below :

Customer Call center Executive / Store In-charge(Ahmedaba) - Mr. Nishant Khailasker - Replied that he will personally called for this issued by[protected], before 11:30 am. (which was not turned by him till time)

- The place of this service issue is - Kareli Baug - Vadodara - Vodafone office - Store Incharge - Ms Liksha, the exutive handled the servcie was - Mr. Umesh.

Regards,

Balram Sodha.
[protected]

________________________________________________________________________________...⇄




Dear Sir / Madam,

My Details are as follows :

Account Number : 1.18685679
Mobile Number : [protected]

This is to request you that i had converted my Post paid connections to Pre paid this month, and at the time of convert I had intimated the officer(Kareli Baug - Baroda) to cancel all my other services (I.e - miss call alerts, Stock updates & Ring tone).

Today, i got the flash msg that due to insufficient balance could not process the requested services??? ---- i remind you once again that i am not willing to continue all the above mentioned services, and the charges should not be debited on my next recharge.

My two cards - 1) [protected] & 2) [protected]. - Pls cancel all the other services offered in free trial and also stop all the promotional msgs on both the card connections.

I hope this time you will not disappoint me.

I am not ready to pay any undue charges that are not in my knowledge or It just because of your delayed services.




ile : +[protected] | ( +[protected] | Fax No : +[protected] .
* balram.[protected]@axisbank.com , Visit our website: www.axisbank.com
IFSC/RTGS Code : UTIB0000013 | MICR Code :[protected] |SWIFT Code : AXISINBB013



-----Forwarded by Balram Sodha/DM/013/AXISBank on 09/29/2010 05:37PM -----


To: vodafonecare.[protected]@vodafone.com
From: Balram Sodha/DM/013/AXISBank
Date: 09/25/2010 02:21PM
cc: sodha.[protected]@yahoo.in
Subject: HOW MANY REMINDERS YOU NEED : VERY URGENT - NOT HAPPY WITH THE SERVICE


My Details are as follows :

Account Number : 1.18685679
Mobile Number : [protected]

THIS IS THE LAST TIME I AM WRITTING TO YOU.

CARELESS FELLOWS ARE NOT TAKING MY APPLICATION SINCE LAST 5 DAYS AND KEEP ON REPEATING OF DOCUMENTS SUBMISSION....(EVERY TIME MY COUSIN GOES TO THE OFFICE - NEW DOCUMENT IS REQUIRED???- I HAD ALREADY SUBMITTED THE FULL DOCS ON[protected], AND IT WAS TOLD THAT THE CARD WILL BE ACTIVATED IN 2 HOURS -- BUT TILL TIME THE CARD IS NOT ACTIVATED)

I AM FURIOUS FURTHER TO NOTE THAT EVEN IF SOME CALL FROM THE CUSTOMER CARE RELATING TO MY PREVIOUS MAIL WAS ALSO REPLIED IN POSITIVE...(SHE HAD ALSO ASK FOR THE POSITIVE FEEDBACK... WHICH I HAVE DONE SO) BUT NEITHER THE SERVICE WAS ACTIVATED NOR THE CONCERN PERSON HAD TURNED AGAIN FOR THE SERVICE ISSUE..

NOW -- I WANT FULL COMPANSATION ON THIS DELAYED SERVICE... I DON'T NOW HOW YOU WILL ARRANGE THIS BUT YOU NEED TO.




Bank Ltd | Deputy Manager – Forex Services | Opp. GEB Office, Race course Circle(North), Vadodara – Gujarat | INDIA.
Mobile : +[protected] | ( +[protected] | Fax No : +[protected] .
* balram.[protected]@axisbank.com , Visit our website: www.axisbank.com
IFSC/RTGS Code : UTIB0000013 | MICR Code :[protected] |SWIFT Code : AXISINBB013



-----Forwarded by Balram Sodha/DM/013/AXISBank on 09/25/2010 02:09PM -----


To: vodafonecare.[protected]@vodafone.com
From: Balram Sodha/DM/013/AXISBank
Date: 09/15/2010 08:26PM
cc: sodha.[protected]@yahoo.in
Subject: VERY URGENT - NOT HAPPY WITH THE SERVICE




Dear Sir / Madam,

My Details are as follows :

Account Number : 1.18685679
Mobile Number : [protected]

It had furious experience of service at your Karli Baug - Vodafone office .

On[protected] i went to the office and ask them to change my bill paln from Post Paid to Pre Paid, in a first instance the officer said that your add on card need to be changed first and the next day we can change the primary card(It is Rule???!!!). I said OK, here is the add on card along with the relevat documents and pls process the request. The officer take the application and give onother SIM and said that it will be activated after 8:00 pm (On[protected].

I request them that i am going to NASIK and will not be availabel for couple of days, so i take the forms and attached relevant documents as i did it for my add on card and confirm with the officer that my cousin will come on Next day and you can take the application and process for changing the bill plan.

He said OK, we can process the next day,there were holidays and my cousin went on Monday[protected] in the morning to the office and submitted the application. The officer accept it and said it will be done in few hours.....!!!!, It was not Done and as my cousin went from there (as she didn't ask to collect the new SIM - She was not aware) and the officer on confirming today[protected] replied that the application and the documents were distroyed by us as you have not come today and ask to submit the application AGAIN???

My question is why my cousin was not attended properly(i Know this was done to gain the three-four days rental of the plan) and to my surprice/ Shock, they did not bother to call / sms that the application was not done(or may be not process if you will not collect the New SIM and the uasge bill) and you have to submit once again.


NOW - I want everything in black and white from you for the following details :

1)My plan should be chage from Post paid to Pre paid - with effect from[protected].

2)I will not pay exept the usage for this three-four days(From[protected] to[protected]

3) Confirm that All my activated services are CANCELED .

4) Best Prepaid Plan details for both of my SIM.

5) Immediate service for the change of Plan, I will submit the application BUT the kareli buag office have to arrange for the documents(as i had already submitted twice and one time they have destroyed it - By their own without informing)

Pls do not make my mind to go for further escalation / actions.


LOOK FORWARD TO HEAR FROM YOU SOON.




Thanks & Regards,

Balram B. Sodha | Axis Bank Ltd | Deputy Manager – Forex Services | Opp. GEB Office, Race course Circle(North), Vadodara – Gujarat | INDIA.
Mobile : +[protected] | ( +[protected] | Fax No : +[protected] .
* balram.[protected]@axisbank.com , Visit our website: www.axisbank.com
IFSC/RTGS Code : UTIB0000013 | MICR Code :[protected] |SWIFT Code : AXISINBB013

Pathetic Services - Vodafone

Vodafone/Billing Issue — Payment not Updated

This is regards to my vodafone account([protected]) payment that I made at Kiosk center at M2K in Sector-3 but has not been updated on my account. I recieved the hand made reciept from the customer care outlet that is located there and I forwarded it to vodafonecare.[protected]@vodafone.com on December 16, 2010 explaining everything about my issue & got the revert on Decenber 18, 2010 that these people need 48 working hours but I did not recieve any revert. After that I asked for any update but nothing happened. Below mentioned are the reference number for both the emails.
[protected] complaint
[protected] for update

Infact I have also started getting calls from collection about it.

Vodafone India — Blackberry unlimited service billing and credit limit issue

Hello!

I would like to bring to your attention that call service on my Vodafone number ******4688 has been barred due to exceeding of credit limit. I had visited a Vodafone Store in Abids area on 6/6/2011 and they asked to me to make an interim payment, which I paid Rs 1,000 towards my outstanding bill for the month of May 2011. The customer care representative assured me that the issue will be resolved. However despite her assurance my call service has been barred again today (6/7/2011). I am very unhappy with this inconsistent behavior shown by Vodafone. Being a corporate customer, I feel a priority service should be delivered.

Another concern is the unbilled balance that is showing in my account, which creating the credit limit to exceed unnecessarily, since I have signed up for BlackBerry Unlimited package of Rs 599, my unbilled amount should not exceed beyond that in addition with the monthly rental of Rs 199. I am hardly using my phone to have an unbilled amount of over Rs 4,000.00 A screen shot of My account is shown below with the unbilled usage amount. Moreover the rate at which Black Berry service is billed at is absurd, in a matter of 3 days unbilled usage of Rs 4,000 has been charged. There is no disclosure on how the Black Berry Unlimited Plan rates are arrived and how the service functions. Please ensure that the matter is resolved at the earliest, enabling me to utilize the service uninterrupted.

Regards,
Ehsan

Hello!

I have already written to Happy to help, I have not yet got a response. Please resolve the matter at the earliest, as it is a grieve inconvenience for me.

Ehsan

I would like to complain for my Vodfaone number [protected] as

1)I have been charged more than my "Credit Limit" (current credit limit Rs. 1700), which shouldn't have been done and my services should have been stopped at that moment itself when the credit limit would have reached, and

2) I have been given wrong information about "Blackberry Plan" and wasn't informed that my IM and email ID usage would be chargeable. I was only told that Internet usage,as in Vodafone Live & WAP sites would be chargeable. Hence I have been charged Rs 3071.10.

My complaint is that I was given incomplete and wrong information while activating my Blackberry plan?Furthermore, as to why was my bill allowed to exceed credit limit (Rs[protected]=1920) without my permission?

Due to the above mentioned problems, I have been charged Rs 3620/- for my bill, which has FAR EXCEEDED my credit limit and expectation. I have also complained to Vodafone 6 times, but I have been receiving completely inappropriate and irrelevant responses like my call charges,etc which are not even my issue.

Have provided my alternate contact number on the link provided above. i.e "http://bit.ly/hzNUch".

In Enquiry / Request / Complaint box, I had entered "This is regarding [protected] billing complaint made in consumer court. My alternate number is [protected]"

I have still not received any call from Vodafone. Even after providing the alternate contact number

Hi

I am Mahesh Mhanere since last four years using vodafone mobile service. in the month april someone from vodafone called me for blackberry unlimited service in offer RS399 (which is cost RS599). then i said ok but they have not instructed any thing that if you access anything you will charge.
but i notice in my may 2011 bill they have charge me blackberry service for RS:599 and Vodafone live 1819.

but i dont understand if the person who offers me service didnt tell about this. i dont understand why people will used two services as i am using unlimited blackberry service.

So i visited vodafone gallery, To make changes so they said that we dont do anything.

Also from last three months i am talking to them on this issue. Vishal the vodafone guy told me that the he will give 30% wavor on the bill.

But after some day some girl call from vodafone and said you need to pay all the bill amout.

So here i dont understand what to do as really fullest behavior from vodafone. This issue is from vodafone then also kept on my head.

Even they cancelled my outgoing call and incoming call.

Also they sent me letter regarding legal activity.

but i am ready to pay my bill what i used it why should pay bill which i didnt.

So need urgent help in this.

Mobile number bill which had problem: [protected]

Regards,
Mahesh Mhanere
Mobile No:[protected]

Hello,

This is regards to my Vodafone Mobile Bill. I have receiving the access bill from couple of months for the service which I am not using for "Downloads" every day its charged 5 Rs. subjected as re.1 store renew. Last month I have called to customer care and explained them that I am not using this service and its been charged and they took the request and they told that service is been cancelled and they wave back the excess amount which was billed, again this month for December the same charges is been activated and charged 150/- Rs per month. So I request you to please lodge a complaint against Vodafone Company and do the need full

The details are as follows

Phone - +91 [protected]
Relationship no. [protected]
Billing Period 25/11/2011 to 24/12/2011
Bill Date 25/12/2011

Sir,

I have send mail to vodaphone for disconnection of Internet Service, After that i have received confirmation from Vodafone. That the service has been deactiviated.

Now in my December 2011 month Billing. I have received bill with Rs 1200 as internet charges. Now they disconnected my outgoing call

Below is the mail which says the service was deactivated. Even then Billing is done

Please guide me in closer of this issue.


[protected][protected][protected][protected][protected][protected][protected][pr...⇄
We sincerely regret the inconvenience caused to you.

With regard to your request, we would like to inform you that, we have checked your bill dated 1/11/2011, 1/12/2011, 1/1/2012 and confirm that the Vodafone [protected]@49 service is deactivated w.e.f. 22/10/2011.

Further, we wish to inform you that [protected]@49 service is a non pro-rated service hence you have charged for the same in 1/11/2011 bill.

Further, we have checked your bill dated 1/1/2012 and confirm that the charges towards Vodafone Live usage Rs. 1202 are indeed accurate.

Further, we wish to inform you that, Vodafone live usage charges are 10p/10KB.

We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.

We would not be able to reverse these charges, since they are correctly billed.

In case you need further help, do call or email us. We will do our best to help you.


Happy To Help,

Shahajahan Pathan.

Vodafone Corporate Relations

Vodafone Care
Contact numbers

HI ,

I had Paid all the outstanding amount to vodaphone ( jn[protected] and mailed to vodafonecare.[protected]@vodafone.com to cancel my connection.
below is the mailed sent to vodaphone on 19-Nov-2011, in the month of march 2012 i receive a legal notice to pay 1112/- and vodaphone denies receiving any mails as below : Please advice how to proceed

From: arun.[protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com
Subject: Disconnect -[protected]
Date: Sat, 19 Nov 2011 15:40:31 +0530


Hi

Please disconnect / cancel my mobile number [protected], out standing ammount is paid Bill No : jn[protected]

Thanks

hi,
i have a vodafone postpaid number [protected]. i have been charged with gprs usage of 2225.00 which are invalid.
The bsme issue had happened a few months back but the charges were reversed by the company..now they say every time that the system is correct when i know that i have not used the service. i have been billed for incorrectly SMS charges which the company has reversed but they are not reversing he gprs usage charges which are incorrect.request help

Jatin Vasani
[protected]

I recently switched through MNP from Loop prepaid to Vodafone postpaid on 14th March 2013. I was given a meagre credit limit of 200 Rs in the beginning and my outgoing services (calls, messages and Internet) were barred when i exceeded that. After much prodding the services were started and my credit limit was still only increased till 800 Rs. Today, my unbilled amount exceeded that amount so again my outgoing services have been stopped and I was asked to pay 846 Rs to continue using the services. All this within just 15 days of my new connection! If this is the poor service I'm getting I would like to file a case against Vodafone.
Vodafone Number: [protected]
Ashwini Ambrale

Hi
I am a user of Vodafone & my number is [protected]. I had opted for postpaid services in the month of January after constant call from the companies sales dept. It took more than 10 days to activate my Sim card & in the mean time my prepaid services were also restricted as a result i was without a phone for over 10 days. Considering this as a human error i went on with service. My tariff plan had 1 gb of data as informed by sales executive & my maximum bill was for Rs800. However in the month of may i received a bill for Rs49964 approx saying that my data package was just a 3 months promotional offer & i got charged for the usage. I had never been informed by the sales executive about this neither Vodafone as a company gave any reminder or intimated about this through message or phone call. I have complaint about this to customer care & have also sent mail to relevant complaints team but i have just been offer a reversal of Rs1300 from the company however i refuse the same & ask for complete reversal of data charges for the current month which is appro Rs3900. I have been asked by Vodafone gallery executive to discontinue the services & don't make a payment on individual advice. Please let me know how do i escalate this further as i refused to pay for someone else work incompetency.

Its for the complaint that i have already raised to customer service vodafone gallery ref : SR#[protected].

Hi
I am a user of Vodafone & my number is [protected]. I had opted for postpaid services in the month of January after constant call from the companies sales dept. It took more than 10 days to activate my Sim card & in the mean time my prepaid services were also restricted as a result i was without a phone for over 10 days. Considering this as a human error i went on with service. My tariff plan had 1 gb of data as informed by sales executive & my maximum bill until now is Rs800. However in the month of may i received a bill for Rs49964 approx saying that my data package was just a 3 months promotional offer & i got charged for the usage. I had never been informed by the sales executive about this neither Vodafone as a company gave any reminder or intimated about this through message or phone call. I realised this when my data services were barred & i had to speak to customer service. I have complaint about this to customer care & have also sent mail to relevant complaints team but i have just been offered a reversal of Rs1300 from the company however i refuse the same & ask for complete reversal of data charges for the current month which is approx Rs3900. I have been asked by Vodafone gallery executive to discontinue the services & don't make a payment on individual advice. Please let me know how do i escalate this further as i refused to pay for someones work incompetency.

On a logical ground if i have to ask will you keep using data service knowing that you will get charged for the same wherein you can get add on for Rs 500 with 3G services. I use data package just to use watsaap application & surf facebook. Now my services are getting barred on numerous occassions for crossing my credit limit. Imagine an individual who never had a bill over Rs800 in last 3 months suddenly gets a service tax on his bill for Rs 534.84. I would request you to treat this as a misselling from your executive just to improve their sales stats. I refused to pay this bill under any circumstances.
I will make it clear again that i am not disputing the usage but the wrong information given from sales team & no notification given by the company for the same thorugh message or call. Also if you have the call recording for the sales team please refer the same & if possible i want a copy for my reference too.