Vodafone — Extortion by Vodafone | |
Dear Sir, I bought three connections from Hutch [protected], [protected] and [protected] in the year 2006. I started using the number [protected] and got the expansive package installed. This connection started showing problems and did not show any network. On complaining this to their customer care I was told to go Hutch care at Ansal Plaza, Delhi as only they can rectify this fault. I reached Hutch Care and they found the SIM faulty and replaced the SIM and assured that new SIM would work. Within hours new SIM also declined to work and problem could not be rectified. I visited Ansal Plaza more than three times leaving aside my official work. Then one of the executive at Ansal Plaza told me that Hutch sometimes does not work with Samsung mobiles. Left with no other option I changed my phone and bought popular nokia phone but this even dod not end my woes and connection seized to work. I also wrote many complaints through mail to Hutch seniors officials but there was no respite. I after getting frustrated dumped the connection. After this I started using other connection of Hutch [protected] and that is working fine. On 29th July 2009 i.e after 3 years Vodafone people deactivated my current number as they claim I have outstanding of previous phone i.e [protected]. Their this act has caused a huge toll on me as I was at Airport and one of my 70 year old relative was coming who just had my number with her and she could not contact me because of this act of Vodafone. The agony I went through can't even be expressed through words. That old lady had to manage her way to home by her own. My grievance is that Vodafone is trying to extort money out of me as my this number is circulated amongst near and dear ones and they know that usage very heavy and I can not afford to surrender this number. There was no intimation prior to disconnection of my this phone and Vodafone is claiming bill of that connection which has caused me huge loss of time and money and was not even able to use the phone number which I got after many efforts. Besides this I tried called the numbers given in the website of TRAI. This website gave the numbers of Nodal officer, [protected] was picked up by one Kapil who after listening acted in a manner the irresponsible man can act he straight away told that vodafone does not need customers like me and said that what could they have done if the number[protected] was faulty, what they need is money. On explaining that why should I pay for something which was of no use to me and even caused me losses but his answer was absurd. After this I call the appellate number of Sanjay Sawhaney but there was no response. Please let me know what to do with these greedy people. Regards.. Pankaj Yadav Was this information helpful? | |
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