[Resolved]  Vodafone — poor connectivity - false promises.

I am a Medical Officer, having retired at the level of Joint Secretary in the Ministry of Defence, Govt. of India. With very high hopes that Vodafone is considered the best cellphone service in the world, I purchased a prepaid connection in the last week of September 2007. My Mobile No. is [protected]. From the very first Day I am having extremely poor connectivity/network problem at my residence. My Residential Address is T-52, Senior Citizen Home Complex welfare Society, P-4, Kasna Road, Greater Noida - 201308. I have made innumerable calls to the customer service of Vodafone and have visited local Vodafone outlet umpteen no. of times for redressal of my above mentioned problem. What is disgusting is that every time I am being told that a New Tower will be built shortly ( expected time duration as told to me everytime has been 01 week, 02 weeks or 01 month ). It has been happening for last more than 07 months. In between I was once told by vodafone people that my SIM card is of 16 KB and I should get it replaced with a 32 KB Sim card. I did that at the cost of Rs. 99 around 03 months back. The vodafone outlet people, at Alfa commercial belt, Greater noida told me that change of SIM is not likely to make any difference, which was in contradiction to what I was told on phone by Vodafone people. Still I took a chance and got the SIM replaced. However, it has NOT made any difference. The connectivity problem remains the same, if not worse. Then came the biggest surprise from vodafone customer service deptt. I was informed that if I take POSTPAID plan, the connectivity problem will be solved. Certainly I don't expect vodafone people to consider me a fool to believe this statement. I am extremely hurt and disgusted by the way the whole issue is being handled. I would be most happy if vodafone tells me that the problem cannot be resolved. In that case I will not complain any further and will make alternate arrangement. As it is I am having one additional Airtel connection to at least remain connected as talking on my vodafone mobile is a very very painful experiance if at all it is connected and that too for a maximum of few seconds. Certainly I don't expect to be treated in this manner by a company with Global presence and which have been spending millions of Rupees for its publicity of its services.

I would request the concerned officer(s) of vodafone to take necessary action and intimate me about the factual position in this matter to avoid any further mental agony in addition to monetary loss.