[Resolved]  Vodafone Essar Ltd., Mumbai — Activation of Cell No. [protected] - Serious Laxity displayed by Vodafone Officials

I have a serious complaint to lodge against Vodafone Essar Mumbai Corporate Assist Team ie. Ms. Priscilla Dias, Alifiya Chataiwala and Mr. Prashant Reelkar - Enterprise Acquisition Manager - Cell No. [protected], Vaibhav Kamble - Inter Active Marketing official - Cell No. [protected].

Just to brief you that on 22.1.2010, Mr. Praveen - Interactive Marketing Official visited our office during lunch time and distributed fliers highlighting Plan change for HDFC Bank employees under the Corporate Plan. The flier mentioned that we can shift our existing plan to their new plan ie. Corp Super Saver - FV 199 TM Code 857 which contained more sms benefits. Immediately I sent out a mail to their Corporate Assist mail id on 22.1.2010 asking them to change plan. Then my agony started since their Corporate assist team took me to a long ride and ultimately denied the fact that they have not distributed the above flier and infact they are providing TM 856 plan to us. Mr. Sandesh Sarang from Vodafone Andheri called me to inform us. I asked them for a written apology for their wrong statement which was forwarded by Vaibhav - Interactive Marketing official. All along I have been trying to speak to Mr. Prashant Reelkar - Relationship Manager handling our account but he completely ignored my calls as well my sms. This arrogance irritated me further but still I requested them to change my plan to TM 856 and applied for a new cell no. [protected] on 11.2.2010 and had strictly instructed them to provide CUG facilty to all the 3 cell numbers which i was holding and to change the plan to the old 2 cell numbers as well and change the billing cycle for my new number from 18.2.2010. To resolve all these 3 issues their Corporate Assist Team ie. Priscilla, Alifiya, Prashant and Vaibhav have displayed complete laxity, coupled with arrogance which forced me to deactivate my new cell no.[protected] on 19.2.2010. I have warned these above officials not to forward me the bill since because of their hap hazard manner in which my cell was activated and no proper communications for the next 8 days I was forced to deactivate my cell. Would appreciate if Vodafone Essar Senior Management would recruit qualified staff in their Corporate Assist team who could read our queries well and could reply to the point and also train their Relationship manager - Mr. Prashant Reelkar to demonstrate promptness and eagerness to resolve customer queries with proactive approach and with utter sense of responsibility. Need your kind help to obtain feedback from Vodafone Essar Senior Management Team with an unconditional apology on their letter head. I can dispatch the entire set of correspondence which i had with their officials which is self explicit. Kindly help me so that some strict action is taken against these officials so that in future such instances are not repeated by them.