Comments
VODAFONE NETWORK COVERAGE
Dear Sir,
Till now my problem is unsolved and now I am now fed up. I cannot keep more patience.
I was told by your executive that your company will get a final solution to this problem by the end of March'09 and for the time being I would be provided with an instrument which will enhance network coverage in my mobile handset and I was promised that I will get that instrument within 3-4 days. But today 10 days have passed and I am yet to receive that instrument. I am still out of coverage throughout the day and presently keeping a mobile phone is of no use for me.
My business and personal life is getting highly effected.
Sir, I am a vodafone customer since 3 yrs and have always paid my bills regularly and I feel really sad to experience that a customer who is more than 5 yrs old is getting this type of treatment from your company.He keeps on mailing and mailing and complaining and complaining and in return he gets only promiseses from your company and its executives and officers and no action from your end to help the customer.
I am mailing you since 8th Jan'09 and today is 18th Feb'09. This means I have waited for 40 days for a solution from your end which I have not got yet.The only solution which comes to my mind is either change my office (which I cannot do) or change my service provider (which I definately can do, under these circumstances, where I am nowhere at fault and where I am not getting any kind of cooperation or service or help and response from my current service provider).
I would also like to infom you that my office is situated at the heart of Ring Road. Its is not situated underground or away from the city.There is good network coverage of Idea, Reliance and Airtel at my office.The only company which does not have its network here is Vodafone.So I think that there is no point in continuing with Vodafone and there is no point to remain out of coverage all the times and getting complains from family, clients and business associates and loosing a lot of money and incurring losses only because of remaining out of coverage.
Sir, I would like to discontinue using your services.Pls let me know the necessary formalities.Also pls let me know the names and e mail IDs of higher authorities of customers' care so that I could let them know the circumstances which forced me to change my service provider.
Regards...
RAKESH BELWAL
[protected]
Dear Sir,
Till now my problem is unsolved and now I am now fed up. I cannot keep more patience.
I was told by your executive that your company will get a final solution to this problem by the end of March'09 and for the time being I would be provided with an instrument which will enhance network coverage in my mobile handset and I was promised that I will get that instrument within 3-4 days. But today 10 days have passed and I am yet to receive that instrument. I am still out of coverage throughout the day and presently keeping a mobile phone is of no use for me.
My business and personal life is getting highly effected.
Sir, I am a vodafone customer since 3 yrs and have always paid my bills regularly and I feel really sad to experience that a customer who is more than 5 yrs old is getting this type of treatment from your company.He keeps on mailing and mailing and complaining and complaining and in return he gets only promiseses from your company and its executives and officers and no action from your end to help the customer.
I am mailing you since 8th Jan'09 and today is 18th Feb'09. This means I have waited for 40 days for a solution from your end which I have not got yet.The only solution which comes to my mind is either change my office (which I cannot do) or change my service provider (which I definately can do, under these circumstances, where I am nowhere at fault and where I am not getting any kind of cooperation or service or help and response from my current service provider).
I would also like to infom you that my office is situated at the heart of Ring Road. Its is not situated underground or away from the city.There is good network coverage of Idea, Reliance and Airtel at my office.The only company which does not have its network here is Vodafone.So I think that there is no point in continuing with Vodafone and there is no point to remain out of coverage all the times and getting complains from family, clients and business associates and loosing a lot of money and incurring losses only because of remaining out of coverage.
Sir, I would like to discontinue using your services.Pls let me know the necessary formalities.Also pls let me know the names and e mail IDs of higher authorities of customers' care so that I could let them know the circumstances which forced me to change my service provider.
Regards...
RAKESH BELWAL
[protected]
Well I am facing the same issue and have escalated this already. I hope we will get due attention and will get this issue resolved ASAP.
I also reside in this society and raised first complaint on July 31st and they gave me three months time. Of course three months have already been passed but they keep giving me another three months time every time I ask for the status and finally decided to wait for Number portability to come. I think you should also do the same thing,
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Till now my problem is unsolved and now I am now fed up. I cannot keep more patience.
I was told by your executive that your company will get a final solution to this problem by the end of March'09 and for the time being I would be provided with an instrument which will enhance network coverage in my mobile handset and I was promised that I will get that instrument within 3-4 days. But today 10 days have passed and I am yet to receive that instrument. I am still out of coverage throughout the day and presently keeping a mobile phone is of no use for me.
My business and personal life is getting highly effected.
Sir, I am a vodafone customer since 5 yrs and have always paid my bills regularly and I feel really sad to experience that a customer who is more than 5 yrs old is getting this type of treatment from your company.He keeps on mailing and mailing and complaining and complaining and in return he gets only promiseses from your company and its executives and officers and no action from your end to help the customer.
I am mailing you since 8th Jan'09 and today is 18th Feb'09. This means I have waited for 40 days for a solution from your end which I have not got yet.The only solution which comes to my mind is either change my office (which I cannot do) or change my service provider (which I definately can do, under these circumstances, where I am nowhere at fault and where I am not getting any kind of cooperation or service or help and response from my current service provider).
I would also like to infom you that my office is situated at the heart of Ring Road. Its is not situated underground or away from the city.There is good network coverage of Idea, Reliance and Airtel at my office.The only company which does not have its network here is Vodafone.So I think that there is no point in continuing with Vodafone and there is no point to remain out of coverage all the times and getting complains from family, clients and business associates and loosing a lot of money and incurring losses only because of remaining out of coverage.
Sir, I would like to discontinue using your services.Pls let me know the necessary formalities.Also pls let me know the names and e mail IDs of higher authorities of customers' care so that I could let them know the circumstances which forced me to change my service provider.
Regards...
Amit Jain
[protected] [protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, February 06, 2009 8:01 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM
Dear Sir,
Pls help !!!
I am using your services since 5 yrs
Its now one month since I am complaining and my complain has not yet been attended.
There is no network problem in so far as Airtel, Idea and Reliance is concerned in the place where my office is situated.
I am sorry to say that I am not getting proper response from your side even though I have sent you a number of mails and if this is continued and if I do not get a proper solution for my problem asap I am sorry to inform you that I will have to change my service provider.
Regards...
Amit Jain
[protected] [protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, January 23, 2009 4:18 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM
Dear Sir,
Still my problem is not resolved
Regards...
Amit Jain
[protected] [protected] +[protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: parveen.[protected]@vodafone.com ; [protected]@vodafone.com ; VODAFONE
Sent: Friday, January 16, 2009 5:38 PM
Subject: Re: PLS HELP--VODAFONE NETWORK PROBLEM
Dear Sir,
No reply or action from your end.
My first mail in this regard was on 08.01.2009 and till now I have not got any response from your side.
Please help me.
Regards...
Amit Jain
[protected] [protected] +[protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: VODAFONE
Cc: parveen.[protected]@vodafone.com
Sent: Monday, January 12, 2009 12:32 PM
Subject: Fw: PLS HELP--VODAFONE NETWORK PROBLEM
Regards...
Amit Jain
[protected] [protected] +[protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: VODAFONE ; [protected]@vodafone.com
Sent: Friday, January 09, 2009 6:02 PM
Subject: Fw: PLS HELP--VODAFONE NETWORK PROBLEM
Dear Sir,
fyi again
Regards...
Amit Jain
[protected] [protected] +[protected] [protected]
[protected][protected][protected][protected]
----- Original Message -----
From: AMIT JAIN
To: VODAFONE
Cc: PINKU
Sent: Thursday, January 08, 2009 3:37 PM
Subject: PLS HELP--VODAFONE NETWORK PROBLEM
Dear Sir,
I am using Vodafone/Hutch services since 5 yrs as a post paid customer.My Mobile Number is [protected].
I am having my office at 1089/90, Ambaji Market, Kamela Darwaza, Ring Road, Surat.
I have never faced any problem at my office so far as network of Vodafone is concerned. I used to enjoy really good network service of Vodafone at my office. But since last 3-4 months, there is no network coverage of Vodafone at my office.I am out of coverage for the whole day.My business and personal life is getting highly effected because of no network of Vodafone at my office.
Pls take necessary action in this regard asap.
Regards...
Amit Jain
[protected] [protected] [protected]