Vodafone — Vodafone India Doesn't Entertain D&D Related Complaints | |||
I am a customer of Vodafone and have activated DND since 3 years. Recently I started getting like 5 calls a day from Yatra.com (+[protected] and were making my life a hell.(Thank god I have a little black list feature in my cell phone) I tried making a complaint with Vodafone on 198, but they asked me to dial 111 and disconnected the call in 10 seconds. I don't think this is the way you really talk to your customer? I am never able to contact a customer care executive through 111. I have applied to port on Aircel. They handle these request carefully. But I still wanted others to know whats happening with vodafone and yatra.com Was this information helpful? | |||
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I am from Delhi using vodafone for last one year and I faced a lot many problem in its service, apart from network problem, value added services got activated automatically without any consent o[censored]ser. When I tried to complain by writing mails as they never answer call no response came from the concerned authority and at last when I called Nodal Officer she just said that I should have activated DND services. So make sure when you are going for vodafone, do activate DND services or maintain balance less than 15 - as they are always ready to deduct balance by any means HAPPY TO DEDUCT instead of HAPPY TO HELP should be used by vodafone as its tagline. Very soon I am going to disconnect this network and won't suggest any one to go for vodafone...
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+91 22 7171 5000 (HQ)
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As on 24th September 2011 i have received the New sim and after that i continusally conntaced your customer care but no one has ready to help me out with same concern.
24-Sep-11<> Ms.Navjeet Kaur(Escalation team) she has commited me that the same information will be update in next 2 hrs.
24-Sep-11<> Mr> Mukesh Kumar<> He also committed me that it will take 4 hours to update the same information.
25-Sep-11<> Mr.Sandeep Singh(Escalation Team) he give me new informaion that due to outstanding amount of INR 31 due to this SIM related informtion is not updated.
Today i pay INR 50 thorough Credit card and again call after 4 hours and told her the entite story from the begining, and asked for the Escalation, she put me hold for the 6 mintue, but no one give me the information and she disconnect the call.
Mr.Sandeep singh(Escalation team) has give a assurance the if you clear your outstanding amount the same infomation will be updated within 4 hours.
But till the date nothing has been done.
When i asked for the written commitement from Mr.Sandeep Singh(Escalation Team) he refuse to do the same, he told him TRAI norms regarding the same, i asked for the call back he refuse to do the same.
Please suggest me what should i do now ??
Should i continue to with your service or not??
What you mean by Happy to Help ??
Is this is my falut to using your serives for the last 3years.
Kindly suggest me how can i terminated my service from your pathic network??