[Resolved]  Vodafone — Illegal deduction of amount

Address:Rajasthan

Hi,my prepaid mobile no.is [protected] (Govind gupta)
i have problem that Vodafone have activated some monsoon offer service without my request and deducted the money from my account which costs 5 Rs daily,and it's about from 10-12 days back so i lost about 50-60 Rs till now...i think it's not done...and i hope u will help me.
May be i will surrender the Vodafone connection, if they don't credit my money back.... Thanks
Was this information helpful?
No (0)
Yes (0)
Dec 4, 2016
Complaint marked as Resolved 
Verified Support
Sep 10, 2012
Vodafone India Customer Care's response
Hello Govind,

Please be informed that the service was activated based on the request received from your number. Thus, the charges are valid. Please contact our Customer Care helpline on 111 or visit your nearest Vodafone Store for further assistance.

Regards,
Vodafone Customer Care, Rajasthan.
Complaint comments 

Comments

Unauthrorised Money deduction from Balance resulting in negative balance by Vodafone Services. None of the balance checking options or their customer service are working. They have looped in the Automated Teller Phones and avoiding general people to get in touch with Customer Care.
Worst Services and Illegal money deduction from Customer with false commitments and below the ZERO technical support. I would like to refund all the deductions made without providing me a single service of blackberry and other phones. *141# and other codes are automatically deactivated so that customers donot come to know what is happening in the background and no information. Neither 111 works. On contacting them from Reliance, the "Speak to Customer Services" are deactivated so that one cannot speak to them. This is a gross violation of the ISP and many Indian Customers are suffering with huge money loss. Need immediate action.
Unauthrorised Money deduction from Balance resulting in negative balance by Vodafone Services. None of the balance checking options or their customer service are working. They have looped in the Automated Teller Phones and avoiding general people to get in touch with Customer Care.
Worst Services and Illegal money deduction from Customer with false commitments and below the ZERO technical support.On contacting them from TATA DOCOMO, the "Speak to Customer Services" are deactivated so that one cannot speak to them. This is a gross violation of the ISP and many Indian Customers are suffering with huge money loss. Need immediate action.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information