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Vodafone Prepaid - Balance reduced without usage

 
6 Reviews
User
  mjmoses on Jan 31, 2012
I am a vodafone prepaid card user. For the last few days, I have observed that the balance in my account is getting reduced drastically. This reduction is much more than my actual usage.
When I called their customer care, they said that it was because of my data usage. In fact, I have not used any data or GPRS services. Then, I deactivated all data connections in my phone.
In spite of this, I am still observing that the balance gets reduced inexplicably. Vodafone is cheating its customers. When I ask for an itemised statement, they say that it will cost Rs.49/- for 1 month bill. This is ridiculous! Vodafone is doing a scam and cheating millions of customers all over India.
How can I fight these cheaters and make them pay for their fraud? Pls advise


Complaint comments 5 Comments     Updated:
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Comments

N
User
Sivasankar.P Prepaid connection  - India
 

amount reduction from account - Prepaid

Respected Sir/Madam,

I'm Sivasankar.P .I'm using AIRTEL prepaid mobile network. Past two weeks my balnce is reduced with out using of Internet. Which means if i'm recharging my account means they where taking money and they responding are replying like this "thank you for downloading model anim69 from airtel. you have been charged Rs.15. from 54321 ( It happens whole two weeks)." for this i had complaint more than 10 times to the concerned customer care. but they blamed me as that i used the internet like this. regarding this i had deactivated those all services regarding the browsing. Actually now also i had sent request to deactivate those services and they are deactivated now itself. but again they charged like the same .they are sending some reference numbers and they told that within the particular period of time we will rectify your problem like this.

But they are really never considered my complaint and they won't refund my amount.

Due to this i had sufferred mentally .If due to any urgency i had recharged my account means they were taking like this means what can i do .If the urgency is for saving a life means how it is possible to save the life if it happens like this.?

For this i need a judgement to rectify these problem and also i need the money back. Please consider my complaint as a point of critical situation or struggled for saving a life.

I hope you will help .....

Thanking you.


N
User
moulankar rao vege Prepaid connection  - India
 

my account balance is getting reduced without any usage - Prepaid connection

I am having prepaid connection 9849367179. The recharge of my card has been done some 2 days back with 222 with with 100%. I have not made any calls from my mobile but today to my surprise the balnce came down to Rs.167.00. May I have the details of the list of the calls made from my card. Otherwise i may have to come to a conclusion that Airtel is cheating its long outstanding customers like this.
N Sep 30, 2011 by
User
bzbanerjee Vodafone  - Haryana, India
 

Vodafone prepaid balance is reduced abruptly. - Vodafone

Hi,

I recharged my Vodafone number with amount of Rs351 (full talktime) on 26thSep2011, and got the message as Recharge successful. Talktime is Rs351. Then it was written that my account balance after recharge is Rs35.1.
The same thing happened again when I recharged on 29thSep2011, and this time after successful recharge my balance shown was Rs34.68. So after a whole lot of confusion I called the Complaint section (198) of vodafone. When I told them my problem, and asked them to check my balance, they told they don't have the facility to check the balance and gave me some lame excuses that the amount was cut due to internet usage, as shown by there system. I tried to explain him that the recharge successful message itself told that "recharged with Rs351 and Balance is Rs35.1". So where in the world internet is comming in between.

SO I have 2 issues to complain:
1) Why is my balance auto reduced, even without any usage, and without any warning?
2) Why the customer care is so less equipped? Is is just to show that vodafone has a customer care, inspite of it not caring about the customers.

My number is: 9582125815
N Jan 31, 2012 by
User
Vel India  
 
Hello MJMoses,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/w9oxTk We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
A May 12, 2012 by
User
SIMRAN26992  
 
vODAFONE SERVICES are really going to the dogs !!
they don't even deserve to have the punchline "happy to help "

from past 2 months, more than 300rs has been reduced from my account though i have the blackberry unlimited for 399 monthly !!

what the hell are the vodafone people up to ?!?!?!?

i have complained so many times but there is no measure taken from the Vodafone side at all !!
really wish that vodafone LOSES all its blackberry users and vodafone is a LOSER !!

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    Vodafone Prepaid - Balance reduced without usage