[Resolved]  Vodafone Prepaid — Balance reduced without usage

Prepaid — amount reduction from account

Respected Sir/Madam,

I'm Sivasankar.P .I'm using AIRTEL prepaid mobile network. Past two weeks my balnce is reduced with out using of Internet. Which means if i'm recharging my account means they where taking money and they responding are replying like this "thank you for downloading model anim69 from airtel. you have been charged Rs.15. from 54321 ( It happens whole two weeks)." for this i had complaint more than 10 times to the concerned customer care. but they blamed me as that i used the internet like this. regarding this i had deactivated those all services regarding the browsing. Actually now also i had sent request to deactivate those services and they are deactivated now itself. but again they charged like the same .they are sending some reference numbers and they told that within the particular period of time we will rectify your problem like this.

But they are really never considered my complaint and they won't refund my amount.

Due to this i had sufferred mentally .If due to any urgency i had recharged my account means they were taking like this means what can i do .If the urgency is for saving a life means how it is possible to save the life if it happens like this.?

For this i need a judgement to rectify these problem and also i need the money back. Please consider my complaint as a point of critical situation or struggled for saving a life.

I hope you will help .....

Thanking you.

Prepaid connection — my account balance is getting reduced without any usage

I am having prepaid connection [protected]. The recharge of my card has been done some 2 days back with 222 with with 100%. I have not made any calls from my mobile but today to my surprise the balnce came down to Rs.167.00. May I have the details of the list of the calls made from my card. Otherwise i may have to come to a conclusion that Airtel is cheating its long outstanding customers like this.

Vodafone — Vodafone prepaid balance is reduced abruptly.

Hi,

I recharged my Vodafone number with amount of Rs351 (full talktime) on 26thSep2011, and got the message as Recharge successful. Talktime is Rs351. Then it was written that my account balance after recharge is Rs35.1.
The same thing happened again when I recharged on 29thSep2011, and this time after successful recharge my balance shown was Rs34.68. So after a whole lot of confusion I called the Complaint section (198) of vodafone. When I told them my problem, and asked them to check my balance, they told they don't have the facility to check the balance and gave me some lame excuses that the amount was cut due to internet usage, as shown by there system. I tried to explain him that the recharge successful message itself told that "recharged with Rs351 and Balance is Rs35.1". So where in the world internet is comming in between.

SO I have 2 issues to complain:
1) Why is my balance auto reduced, even without any usage, and without any warning?
2) Why the customer care is so less equipped? Is is just to show that vodafone has a customer care, inspite of it not caring about the customers.

My number is: [protected]

vODAFONE SERVICES are really going to the dogs !!
they don't even deserve to have the punchline "happy to help "

from past 2 months, more than 300rs has been reduced from my account though i have the blackberry unlimited for 399 monthly !!

what the hell are the vodafone people up to ?!?!?!?

i have complained so many times but there is no measure taken from the Vodafone side at all !!
really wish that vodafone LOSES all its blackberry users and vodafone is a LOSER !!