[Resolved]  Vodafone Rob — Balance deduction

Address:

West Bengal

Hi Sir/Madam
This is Sanjit, my cell No. is [protected]. On Thursday 12.15 a.m. I have activated Rs-4 GPRS pack 40 Mb free for one day, at 11 pm Thursday I see my core a/c Minus 104.42. I had 50+ balance in a/c. It means 154+ balance has been deducted from my core a/c.

Now my question is how balance goes minus though I didn’t surf 40Mb . I am using Nokia 6300 Handset before activating Rs-4 GPRS pack I delete Data a/c of my cell phone and keep it in Zero so that I can calculate how much I have used and how much free MB is left in a/c. Data counter of my handset shows (All Data Sent-5904629B and All Data Received[protected]B) it means I have surfed (5904629+33051411B)/(1024*1024)=37.15Mb (aprox) . It proves I haven’t surfed more than 40Mb.
So how balance goes in minus. I want My balance back please look in this If we get this kind of service than how we recommend our friend and family to use Vodafone service.

One more thing before compiling I called to Customer care but they didn’t give any resolution. I request one of CSA to transfer the call to GPRS ESC dept. kaushik Ghosh from Gprs Esc received my call and put me on hold saying its his case he is going to transfer the call to another desk, I couldn’t understand where he wanted to transfer the call again. I said Ok. He put me on hold for a long time and drop the call at last. I was surprised having such kind of behavior from A CSA who is In GPRS desk . please look in customer service so that we can trust the Vodafone Brand.

Hope I should get positive response …

Thanking you From: Sanjit Sutradhar