[Resolved]  Videocon Washing Machine K5200 — Delay in repairing

videocon washing machine
complaint No [protected] lodged on 25/08/2009

Problum yet to be rectified - Requesting to replace with new machine
Dear sir,
we have a automatic videocon washing machine Model K 5200 purchased from NEXT, Vijayawada which we purchased on 08.10.2008 not even completed one year . We made a complaint on 25.08.09. regarding this. The service person had come and inspected the machine and informed the machine part to be replaced. On 31st August we have made enquiry what happened the repair. The receptionist informed that they informed the same to their head office part not received till date. Then we have contacted Mr. Subrahmanyam who is the in charge of the servfice centre. He informed that the machine in out of warranty, then I replied the machine is under warranty. Then he realised and asked us to send the machine to their centre for repair. We send the machine on 31st August 2009. Yesterday we have contacted for repair, she informed that will be ready on Tues day. Today (Tuesday) we have contacted number of times finally we came to know that the receptionist on leave and we reached Mr. Subrahmanyam. He replied that part is received today only, that will be replaced and repaired tomorrow .

The machine is in the warranty period The machine is giving trouble every month once or twice. We are calling the service persons, they are comming and rectifing to runn properly. In this time we hope the machine is great trouble and they lifted the machine to their service centre for repair. we requested to Mr. Subrahmanyam for new machine, he is given Mr. RamaRao's No [protected]. Mr. Rama Rao informed that he is look out of Vijayawada Area and he is given Mr. Dikshitulu's No [protected]. we have contacted him he replied politly and he replied that he is in out of station and will be come back tomorrow.

Our finall request is the machine is giving great trouble since day one. You are giving service n number of times. Now the machine no use since 25/08/2009. We are begging like any thing to the servents to clean our cloths by paying Rs.50/- every day. Apart from we have incurring the transport charges to & fro to your service centre and mental agony to our familymembers when we get the machine and what trouble with in few days. Because o[censored]nder warranty you are pass on number of services. The machine is going to out of warranty in next month. So please clarify all my doubts and replace the machine with brand new even semi automatic.

Understand the difficulty and read out the problem and replace the same. Which act of favourable consideration we will be more thank full to Videocon.

We expect favourable action in this regard

With Regards

A.Ramesh Padmavathi
[protected]
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