[Resolved]  Whirlpool 6kg Flash Auto Washing Machine — Defective washing machine

Address:

Jalgaon, Maharashtra

Dear Sir/Madam,
I have purchased whirlpool washing machine (Model no.'12895', 6kg flash auto, Bill no. '9310', Registered mobile no.'[protected]') from Jalgaon, Maharashtra (Dealer Phone number[protected] on 27.06.2012. I have gifted it to my cousin on the occasion of his wedding. The company technician gave 1st demo in last week of August 2012 at my cousins house at Jalgaon. He open the machine after breaking seal (which was intact from the date of purchasing) and made ready for demonstration. During demonstration itself, 'Dryer Spinning Problem' observed along with abnormal sound. The company technician told that there is some problem in dryer spinning assembly and he will report to office and send another technician for the same. After 3 days another technician came and found same problem and told that assembly may be changed.
Dealer called my cousin after few days and asked for part replacement. But we asked for machine replacement as it is brand new and not used for single day till date. But dealer is not ready to replace machine and only ready for part replacement.
I want to ask one question only that the new machine which is having problem during demonstration in 1st day itself, how can it run in future without any problem? My request to company who is market leader in electronics appliances should replace machine itself rather than part replacement which is having problem from the first day itself. I am facing humiliation after such type of incident as the machine was gifted to my cousin.

I have faced problem of crack at bottom of brand new LG refrigerator which was find out by demo technician after 20 days. LG company replaced my refrigerator with another new one and sort out problem within one month. Similar type of service I expect from Whirlpool company.

On 04.09.12, I have talked with customer care ([protected]) and M/s Aarati, Branch coordinator at Pune[protected]/81) also. M/s Aarati gave me telephone number of Mumbai office[protected] for assistance but telephone number was not available.
As per dealer at Jalgaon, demonstration report was not submitted to Mr. Prashant Jadhav, Service partner-Jalgaon till 04.09.12.
On 13.09.12, dealer changed the defective part and made machine ready even after asking for replacement.
On 14.09.12, I got phone-call from company and informed that your problem has been solved and will look into matter if same problem arises in future.
I requested to dealer to replace the defective brand new machine and not to attend the problem. I was agree with company policy of warranty if machine was used for a single day by me. But during demonstration itself machine was having problem which company technician reported to dealer also.
I think whirlpool company has started new business of supplying faulty parts in new body cover to customer and then replacing that part under warranty. This is nothing but robbing activity. I have been robbed by company for Rs.13000/- for a defective washing machine and now company is denying to replace it.
Please look into the matter.

Regards,
Prashant Pawar
Mobile no.-[protected]